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Customer Care Agent

1 week ago

Cape Town, Western Cape, South Africa PST Full time

We are seeking a highly motivated and organized individual to join our PST.AG team as a Customer Care Helpdesk Assistant. This role plays a critical part in delivering exceptional customer experiences and contributing to the company's growth.

Main Responsibilities:
  • Customer Engagement: Engage with customers through various channels, responding promptly to inquiries and resolving issues efficiently.
  • Issue Resolution: Analyze complex customer issues and develop effective solutions to resolve them quickly.
  • Process Enhancement: Identify areas for process improvement and suggest changes to optimize customer care processes.
  • Team Collaboration: Collaborate with internal teams to ensure seamless alignment and effective communication.
  • System Administration: Manage and maintain our Enterprise Resource Planning system to ensure data accuracy and efficiency.
  • Additional responsibilities include:
    • Documentation
    • Training and Support
    • Operational Efficiency
Requirements:
  • Academic Background: Bachelor's degree in any related field, demonstrating academic achievement.
  • Professional Experience: 5+ years of experience in a similar role, showcasing expertise and leadership skills.
  • Interpersonal Skills: Excellent communication, teamwork, and time management skills, essential for success in this position.
  • Technical Competence: Proficiency in ERPNext or similar systems, including ticketing system experience.
  • Language Proficiency: Fluency in English, with excellent written and spoken communication skills.
  • Adaptability and Flexibility: Ability to work independently and collaborate effectively with cross-functional teams.
Nice-to-Have Qualifications:
  • Marketing and Social Media: Experience in marketing and/or social media, offering additional value to our organization.
  • German Language: Knowledge of German language, enhancing our company's multilingual capabilities.
  • LLM Expertise: Strong linguistic ability with Large Language Models (LLMs), providing a competitive edge in our industry.