Customer Experience Strategist

5 days ago


Johannesburg, Gauteng, South Africa Paton Personnel Full time
Customer Experience Management Opportunity

We are seeking a skilled Customer Experience Management professional to join our team at Paton Personnel. As a CX Specialist/Management Consultant, you will play a key role in enhancing existing customer experience processes and enabling new strategic customer journeys.

Key Responsibilities:

  • Develop and implement customer experience strategies to drive positive change in customer perceptions, attitudes, and behavior.
  • Collaborate with cross-functional teams to design and deliver customer-centric experiences.
  • Analyze customer insights and feedback to inform experience design and improvement initiatives.
  • Measure and evaluate the effectiveness of customer experience initiatives.

Requirements:

  • 3-5 years of experience in Customer Experience Management in Financial Services, Retail, and/or Telecommunications.
  • Management Consulting experience is highly advantageous.

Please note that if you have not received a response within 2 weeks, we consider your application unsuccessful.



  • Johannesburg, Gauteng, South Africa Ad Talent Africa Full time

    About the RoleWe are seeking a highly skilled Customer Experience Strategist to join our team at Ad Talent Africa. As a key member of our organization, you will be responsible for designing and implementing strategies that enhance the customer journey across all touch-points.Key ResponsibilitiesCustomer Journey Mapping: Create detailed maps of the customer...

  • Content Strategist

    2 weeks ago


    Johannesburg, Gauteng, South Africa TalentCru Full time

    Job Title: Content StrategistTalentCru is seeking a highly skilled Content Strategist to join our team. As a Content Strategist, you will be responsible for developing and executing a comprehensive content strategy that aligns with our company's brand and messaging.Key Responsibilities:Develop and execute internal communications strategies to ensure timely...


  • Johannesburg, Gauteng, South Africa Isilumko Staffing Full time

    Customer Journey ManagerWe are seeking a highly skilled Customer Journey Manager to join our team at Isilumko Staffing. The successful candidate will be responsible for implementing the customer experience strategy, managing marketing and brand initiatives, and evaluating customer initiatives to optimize the customer journey.Key Responsibilities:Develop and...


  • Johannesburg, Gauteng, South Africa Ad Talent Africa Full time

    Customer Journey Mapping ManagerWe are seeking a seasoned Customer Journey Mapping Manager to join our team at Ad Talent Africa. As a key member of our customer experience team, you will be responsible for designing, implementing, and optimizing exceptional customer journeys.About the Role:In this role, you will work closely with our Head of Customer...


  • Johannesburg, Gauteng, South Africa Ad Talent Full time

    About the RoleWe are seeking a highly skilled Customer Journey Mapping Manager to join our team at Ad Talent. As a key member of our customer experience team, you will be responsible for designing, implementing, and optimizing exceptional customer journeys.Key ResponsibilitiesDevelop detailed customer journey maps across all stages and touchpointsAnalyse...


  • Johannesburg, Gauteng, South Africa Ad Talent Africa Full time

    Customer Journey Mapping SpecialistWe are seeking a skilled Customer Journey Mapping Specialist to join our team at Ad Talent Africa. As a leading Financial Services company, we offer affordable and reliable financial services to the emerging consumer.The ideal candidate will be responsible for mapping, analysing and enhancing the customer experience across...


  • Johannesburg, Gauteng, South Africa Ad Talent Full time

    About the RoleWe are seeking a highly skilled Customer Journey Mapping Specialist to join our team at Ad Talent. As a key member of our organization, you will be responsible for designing and implementing strategies that enhance the customer experience across all touchpoints.Key ResponsibilitiesCreate detailed customer journey maps to identify key...


  • Johannesburg, Gauteng, South Africa Isilumko Staffing Full time

    Customer Journey Manager Job DescriptionWe are seeking a seasoned Customer Journey Manager to join our team at Isilumko Staffing. If you have a proven track record of delivering customer-centric initiatives and have a strong background in marketing, we want to hear from you.Key Responsibilities:Develop and implement customer experience strategies that drive...


  • Johannesburg, Gauteng, South Africa FirstRand Life Assurance Ltd Full time

    About the RoleWe are seeking a highly skilled Customer Experience Specialist to join our team at FirstRand Life Assurance Ltd. As a key member of our organization, you will play a critical role in shaping the customer experience across our business.Key ResponsibilitiesDevelop and implement customer journey maps to identify areas for improvement and optimize...


  • Johannesburg, Gauteng, South Africa Mukuru Full time

    About the RoleWe are seeking a seasoned professional to lead our customer journey mapping efforts and drive exceptional customer experiences. As a key member of our team, you will be responsible for designing, implementing, and optimizing customer journeys that meet and exceed our customers' expectations.Key ResponsibilitiesDevelop comprehensive customer...


  • Johannesburg, Gauteng, South Africa Energy At Work Full time

    Customer Loyalty ManagerWe are seeking a highly motivated and innovative Customer Loyalty Manager to join our team at Energy At Work. As a key member of our organization, you will be responsible for developing and implementing high-engagement business processes that drive customer loyalty and retention.Key Responsibilities:Design and oversee loyalty and...


  • Johannesburg, Gauteng, South Africa Initiate International Full time

    Job Title: Team Lead CXInitiate International is seeking a highly skilled and experienced Team Lead CX to join our team in Johannesburg. As a key member of our customer experience team, you will be responsible for developing and implementing innovative strategies to increase player acquisition, retention, and loyalty.Key Responsibilities:Develop and execute...


  • Johannesburg, Gauteng, South Africa Initiate International Full time

    Job Title: Team Lead CXAre you ready to take customer engagement to the next level? As a Team Lead CX in Johannesburg, this role is at the forefront of crafting unforgettable experiences for players across the vibrant South African online gaming landscape.Key Responsibilities:Develop and implement innovative strategies that increase player acquisition,...


  • Johannesburg, Gauteng, South Africa ABC Worldwide Full time

    {"Job Title": "Senior Sales Strategist", "Job Summary": "ABC Worldwide is seeking a highly skilled Senior Sales Strategist to join our team. As a Senior Sales Strategist, you will be responsible for developing and executing sales strategies to drive business growth and revenue expansion. You will work closely with cross-functional teams to identify new...


  • Johannesburg, Gauteng, South Africa EMPIRE RECRUITMENT Full time

    body { font-family: Arial, sans-serif; } h1 { color: #00698f; } h2 { color: #00698f; } ul { list-style-type: none; margin: 0; padding: 0; } li { margin-bottom: 10px; }Business Growth StrategistAt Empire Recruitment, we're seeking a skilled Business Growth Strategist to drive revenue expansion and foster lasting relationships with key stakeholders and...


  • Johannesburg, Gauteng, South Africa Network Recruitment Full time

    {"Job Title": "Senior Collections Strategist", "Job Description": "Key ResponsibilitiesAs a Senior Collections Strategist, you will provide strategic direction to the collection's function, identifying opportunities for improvement, optimization, and expansion to achieve business objectives. You will develop, implement, and monitor appropriate models and...

  • Pricing Strategist

    1 month ago


    Johannesburg, Gauteng, South Africa Rad Resources Full time

    About the RoleWe are seeking a highly skilled Pricing Strategist to join our team at Rad Resources. As a Pricing Strategist, you will play a critical role in analyzing market trends and competitor pricing to develop and implement effective pricing strategies that drive business growth and profitability.Key ResponsibilitiesAnalyze market trends and competitor...


  • Johannesburg, Gauteng, South Africa SavageOne Pty Ltd Full time

    Senior Technology Strategist OpportunityWe are seeking a highly experienced Senior Technology Strategist to lead our fintech initiatives in the Philippines. The ideal candidate will possess extensive experience in telecommunications and banking sectors, with a deep understanding of fintech solutions and their application within a telco environment.Key...

  • Brand Strategist

    2 weeks ago


    Johannesburg, Gauteng, South Africa Initiate International Full time

    Job Title: Brand StrategistInitiate International is seeking a talented Brand Strategist to join our team in Johannesburg. As a key member of our marketing team, you will be responsible for developing and implementing effective brand strategies to enhance our market presence and engage our target audience.Key Responsibilities:Craft and execute comprehensive...

  • Brand Strategist

    2 weeks ago


    Johannesburg, Gauteng, South Africa Initiate International Full time

    Brand Strategist Job DescriptionInitiate International is seeking a talented Brand Strategist to join their vibrant team in Johannesburg. As a key member of the marketing team, you will be responsible for developing and implementing effective brand strategies to enhance our client's market presence and engage their target audience.Key Responsibilities:Craft...