Senior Administration Specialist

1 month ago

Cape Town, Western Cape, South Africa Old Mutual Full time

Job Summary

This role serves as a subject matter expert in a specific field of administration, product, or process. The successful candidate will act as a point of escalation for complex matters and provide expert guidance on operational and tactical decisions.

Key Responsibilities

  • Provide system enhancements and testing advice.
  • Coach specialist staff and act as an expert resource on major projects.
  • Function as a subject matter expert in a specific field of administration, product, or process.
  • Act as a consultant on decision-making for operational and tactical importance.
  • Deliver coordinated and integrated solutions to articulated problems.
  • Check and confirm accurate implementation of corrective action.

Personal Qualities

  • Accountable for service delivery through own efforts.
  • Ability to drive action through collaboration of team efforts.
  • Serves as a mentor and coach to colleagues.
  • Individually accountable for managing own time, tasks, and output quality over periods of 1 day to a maximum of three months.
  • Makes increased contributions by broadening individual skills.
  • Collaborates effectively with others to achieve personal results.
  • Acknowledges and upholds company values.

Requirements

  • Matric qualification.
  • Post-Matric qualification advantageous.
  • Advanced levels of computer literacy, including MS Suite Office (Excel, Word, PowerPoint).
  • Old Mutual product and process knowledge essential.
  • Sound understanding of the insurance industry and FAIS.
  • Excellent communication, facilitation, and presentation skills.
  • Good interpersonal skills.
  • Excellent communication and writing skills.
  • Shows initiative and drive.
  • Ability to work independently and be a reliable team player.

Competencies

  • Decision Making.
  • Gaining Commitment.
  • Information Monitoring.
  • Initiating Action.
  • Ownership.
  • Technical Knowledge.

Skills

  • Accountability.
  • Business.
  • Communication.
  • Customer Service.
  • Decision Making.
  • Learning and Development (L&D).
  • Project Management.

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