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Mercedes-Benz Manhattan Brand Ambassador

7 days ago


Pretoria, Gauteng, South Africa Daimler AG Full time

In this role, you will play a crucial part in promoting Mercedes-Benz Manhattan as the preferred dealership choice. As a Brand Ambassador, you will be responsible for building strong relationships with our clients, ensuring their needs are met, and delivering an exceptional customer experience.

Main Responsibilities
  • Welcome customers warmly and establish a rapport.
  • Understand and cater to individual customer preferences.
  • Efficiently handle transactions as needed.
  • Support customers with retail and parts inquiries.
  • Maintain accurate inventory records and levels.
  • Handle internal and external phone calls and facilitate communication among colleagues.
  • Recognize and address potential issues affecting the customer experience.
  • Collaborate with team members to resolve customer concerns effectively.
  • Establish and maintain an online presence.
  • Assist with online reputation management.
  • Maintain the hospitality area to ensure a comfortable environment for customers.
  • Report any incidents or situations threatening dealership safety, employee well-being, or customer satisfaction to management.
  • Stay up-to-date on Mercedes-Benz products, promotions, and policies.
  • Complete sales entries accurately and promptly.
  • Offer informed advice on products and services.
  • Make recommendations on suitable products and promotions.
  • Be prepared for regular commuting to Manhattan/New York City.