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Hotel Operations Director

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Polokwane, Limpopo, South Africa Bright Placements Full time
Hotel Operations Manager Job Description

Bright Placements is seeking an experienced and dedicated Hotel Operations Manager to oversee the daily operations of their prestigious 5-star hotel. The ideal candidate will ensure exceptional guest experiences, streamline operational processes, and lead a team to uphold the highest standards of service and hospitality.

Key Responsibilities:
  • Operational Excellence: Manage daily hotel operations to achieve customer satisfaction and financial goals.
  • Departmental Oversight: Oversee and coordinate hotel departments such as front office, housekeeping, food and beverage, and facilities management.
  • Regulatory Compliance: Ensure compliance with health, safety, and licensing regulations.
  • Strategic Planning: Develop and implement operational strategies to maximize revenue and minimize costs.
  • Guest Feedback: Monitor and analyze guest feedback to implement improvements as needed.
  • Team Leadership: Lead and motivate a diverse team of department heads and staff members.
  • Collaboration: Collaborate with sales and marketing teams to promote the hotel and increase occupancy rates.
  • Financial Management: Prepare and manage budgets, forecasts, and financial reports.
  • Hotel Standards: Maintain high standards of cleanliness, maintenance, and ambiance throughout the hotel.
Requirements:
  • Education: Bachelor's degree in Hospitality Management, Business Administration, or related field. Master's degree preferred.
  • Experience: Minimum of 5 years of progressive experience in hotel management, with at least 2 years in a managerial role in a 5-star hotel.
  • Leadership Skills: Proven leadership skills with the ability to inspire and manage a large team effectively.
  • Industry Knowledge: Strong understanding of hotel operations and industry trends.
  • Communication Skills: Excellent communication, negotiation, and interpersonal skills.
  • Adaptability: Ability to work under pressure and handle multiple tasks simultaneously.
  • Technical Skills: Proficiency in hotel management software and Microsoft Office suite.
  • Certification: Certification in Hotel Management or related field is a plus.