Hotel Operations Director

2 days ago


Polokwane, Limpopo, South Africa Bright Search Recruitment (Pty) Ltd Full time

Key Responsibilities:

  • Hotel Operations Leadership: We are seeking a highly skilled Hotel Operations Director to lead our hotel team and drive operational excellence. The successful candidate will be responsible for managing daily hotel operations to achieve customer satisfaction and financial goals.
  • Departmental Oversight: The General Manager - Hotel Operations will oversee and coordinate hotel departments such as front office, housekeeping, food and beverage, and facilities management to ensure seamless delivery of services.
  • Regulatory Compliance: Ensure compliance with health, safety, and licensing regulations to maintain a safe and healthy work environment.
  • Operational Strategy: Develop and implement operational strategies to maximize revenue and minimize costs, driving business growth and profitability.
  • Guest Feedback: Monitor and analyze guest feedback to identify areas for improvement and implement changes as needed.
  • Team Leadership: Lead and motivate a diverse team of department heads and staff members to achieve exceptional results.
  • Collaboration: Collaborate with sales and marketing teams to promote the hotel and increase occupancy rates.
  • Financial Management: Prepare and manage budgets, forecasts, and financial reports to inform business decisions.
  • Hotel Standards: Maintain high standards of cleanliness, maintenance, and ambiance throughout the hotel.

Requirements:

  • Education: Bachelors degree in Hospitality Management, Business Administration, or related field. Masters degree preferred.
  • Experience: Minimum of 5 years of progressive experience in hotel management, with at least 2 years in a managerial role in a 5-star hotel.
  • Leadership Skills: Proven leadership skills with the ability to inspire and manage a large team effectively.
  • Industry Knowledge: Strong understanding of hotel operations and industry trends.
  • Communication Skills: Excellent communication, negotiation, and interpersonal skills.
  • Adaptability: Ability to work under pressure and handle multiple tasks simultaneously.
  • Technical Skills: Proficiency in hotel management software and Microsoft Office suite.
  • Certification: Certification in Hotel Management or related field is a plus.


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