Hotel Operations Director

2 months ago


Polokwane, Limpopo, South Africa Bright Placements Full time
Hotel Operations Manager

Bright Placements is seeking an experienced and dedicated Hotel Operations Manager to oversee the daily operations of their prestigious 5-star hotel. The ideal candidate will ensure exceptional guest experiences, streamline operational processes, and lead a team to uphold the highest standards of service and hospitality.

Key Responsibilities:
  • Operational Excellence: Manage daily hotel operations to achieve customer satisfaction and financial goals.
  • Departmental Oversight: Oversee and coordinate hotel departments such as front office, housekeeping, food and beverage, and facilities management.
  • Regulatory Compliance: Ensure compliance with health, safety, and licensing regulations.
  • Strategic Planning: Develop and implement operational strategies to maximize revenue and minimize costs.
  • Guest Feedback: Monitor and analyze guest feedback to implement improvements as needed.
  • Team Leadership: Lead and motivate a diverse team of department heads and staff members.
  • Collaboration: Collaborate with sales and marketing teams to promote the hotel and increase occupancy rates.
  • Financial Management: Prepare and manage budgets, forecasts, and financial reports.
  • Hotel Standards: Maintain high standards of cleanliness, maintenance, and ambiance throughout the hotel.
Requirements:
  • Education: Bachelor's degree in Hospitality Management, Business Administration, or related field. Master's degree preferred.
  • Experience: Minimum of 5 years of progressive experience in hotel management, with at least 2 years in a managerial role in a 5-star hotel.
  • Leadership Skills: Proven leadership skills with the ability to inspire and manage a large team effectively.
  • Industry Knowledge: Strong understanding of hotel operations and industry trends.
  • Communication Skills: Excellent communication, negotiation, and interpersonal skills.
  • Technical Skills: Ability to work under pressure and handle multiple tasks simultaneously. Proficiency in hotel management software and Microsoft Office suite.
  • Certification: Certification in Hotel Management or related field is a plus.


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