Property and Operations Director

3 days ago

Cape Town, Western Cape, South Africa Parvana Full time

About Parvana:

Parvana is a forward-thinking property development company that aims to redefine urban living. With a focus on design excellence, sustainability, and community enrichment, our developments feature beautifully designed apartments in thriving neighborhoods. As a member of our team, you'll have the opportunity to contribute to cutting-edge projects and make a significant impact on our growth and your career.

Our Hospitality Arm:

Our hospitality arm is rapidly expanding, managing two buildings with plans to incorporate three more by the end of the year. We're on track to oversee 200 units by 2025, with ambitious expansion plans to redefine hospitality management.

Key Responsibilities:

  • Oversee the daily operations of approximately 80 apartments, ensuring exceptional hospitality and property management standards.
  • Improve financial performance through strategic budgeting, cost management, and revenue enhancement.
  • Serve as the primary liaison for property owners, staff, and guests, balancing stakeholder interests with operational efficiency.
  • Establish robust systems for managing guest experiences from booking to post-departure.
  • Lead and develop front desk, housekeeping, and maintenance teams, promoting accountability and teamwork.
  • Guide pricing and marketing strategies by analyzing competitor activities and market trends.
  • Collaborate with marketing and sales to increase property visibility on platforms such as Airbnb and direct channels.
  • Maintain superior guest satisfaction through proactive feedback and review management.
  • Champion the use of technology and data-driven decisions to improve operations and enhance guest experiences.

Requirements:

  • 3+ years in a leadership role within hospitality or property management.
  • Bachelor's degree in Business Administration, Hospitality, or a related field would be advantageous.
  • Strong business acumen with strategic decision-making abilities.
  • Outstanding interpersonal skills and service-oriented.
  • Proficiency in technology and property management systems, with a willingness to adopt new tools.
  • Strong work ethic with an ability to think proactively.
  • Exceptional attention to detail, highly organized, and a quick learner.

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