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Data-Driven Operations Expert

7 days ago

Bloemfontein, Orange Free State, South Africa IQVIA Full time

Role Overview:

The Associate Director of Operations will oversee the entire medical copy review service chain, focusing on optimizing resource utilization and ensuring operational excellence. This role requires a strategic thinker who can drive innovation and change, possessing excellent interpersonal and communication skills.

Your Key Responsibilities:

Manage resourcing, keeping a careful eye on team capacity, service quality, resource costs, and utilization rates.Partner directly with leadership team on critical organizational and operational projects - both short and long term, designed to improve customer centricity, team productivity, and operational efficiency.Build strong relationships within the wider IQVIA organization, specifically, Revenue and Operations and Talent Acquisition teams to ensure smooth collaboration, tight cross-functional alignment, and consistency when rolling out process improvement or new programs.Support New Business Development opportunities: Work with new business leads to finalize resource requirements and hiring timeframes to onboard new business growth.