Operations Manager
5 days ago
A leading luxury hotel in the heart of Camps Bay seeks an experienced Operations Manager to oversee the day-to-day operations of its restaurants.
The ideal candidate will have a proven track record of managing high-volume restaurants, with a focus on delivering exceptional customer service and driving revenue growth. Key responsibilities will include ensuring seamless restaurant operations, maintaining high standards of quality and productivity, and controlling costs to achieve profitability goals.
Key qualifications and requirements:
- MATRICULUM CERTIFICATE OR EQUIVALENT
- PROVEN EXPERIENCE IN FOOD AND BEVERAGE/HOTEL MANAGEMENT ADVANTAGEOUS
- PRIOR EXPERIENCE AS RESTAURANT SERVICE MANAGER IN A 4/5 STAR PROPERTY
- FAMILIARITY WITH DUTIES AND RESPONSIBILITIES OF THE FOOD AND BEVERAGE DEPARTMENT
- EXCELLENT SKILLS IN MICROSOFT OFFICE (WORD, EXCEL, OUTLOOK)
- OPERAMIC EXPERIENCE AN ADVANTAGE
- SERVICE-FOCUSED MINDSET WITH A PASSION FOR DELIVERING EXCEPTIONAL CUSTOMER EXPERIENCES
Duties and Responsibilities:
- Ensure service levels are consistently maintained and sustained in the restaurants
- Manage dining rooms efficiently and effectively
- Communicate effectively with service, kitchen, and reception staff regarding special requests, events, and guest needs
- Respond promptly and accurately to customer complaints
- Organize and supervise shifts to ensure seamless operations
- Appraise staff performance and provide constructive feedback to improve productivity
- Ensure compliance with safety and sanitation regulations at all times
- Monitor operational costs and identify opportunities to reduce waste
- Implement policies and protocols to maintain future restaurant operations
- Ensure all employees adhere to outlined operational standards
- Report on financial performance, inventory, and personnel as required
- Produce management reports as necessary
- Upsell Food & Beverage, accommodation, and tourism services where possible
- Inform guests of current specials and upcoming events
- Roster staff effectively
- Train and test staff to ensure they meet operational standards
- Maintain stock control systems
- Perform duty manager shifts when required
- Verify and sign off stock takes
- Control gratuity distribution
- Balance Micros accounts daily
- Cash up and reconcile transactions
We offer a competitive salary package, including:
$65,000 per annum, based on experience
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