IT Operations Specialist
4 days ago
Boardroom Appointments is seeking a highly skilled IT Operations Engineer to join our team on a 12-month fixed-term contract. As an IT Operations Engineer, you will be responsible for providing IT support for all Company Plants, ensuring the smooth operation of our IT systems.
Key Responsibilities:
- Provide IT support for all Company Plants, ensuring minimal downtime and optimal system performance.
- Receive and respond to IT issues related to production, prioritizing and escalating as necessary.
- Qualify and classify IT incidents, collaborating with stakeholders to resolve issues efficiently.
- Implement fixes and patches in accordance with user manuals, ensuring compliance and security.
- Monitor IT system error messages, processing and resolving issues in a timely manner.
- Provide guidance and support throughout the incident management process, ensuring seamless communication.
- Initiate the IT escalation process when required, collaborating with senior teams to resolve complex issues.
- Process email requests and serve as an information channel for management and end-users.
- Work shifts as part of a team providing 24x7x365 support, ensuring continuous IT operations.
- Deliver operations support services, leveraging strong analytical and problem-solving skills with high attention to detail.
Requirements:
- Matric (Grade 12) qualification.
- 2 years of IT-related working experience.
- Verbal and written fluency in both English and German.
- Information technology qualification (advantageous but not a pre-requisite).
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