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Head of Retail Operations

2 months ago

Cape Town, Western Cape, South Africa SPC Full time
Job Description

**Job Title:** Head of Retail South Africa – Cape Town

**Company:** SPC

Job Summary

We are seeking a highly experienced and skilled Retail Division Director to lead our retail operations in South Africa. The successful candidate will be responsible for developing and implementing strategic plans to drive sales, profitability, and customer satisfaction.

Key Responsibilities
  • Strategy and Planning:
    • Develop and execute a comprehensive strategic plan to drive business growth and profitability.
    • Provide input into the company's overall business strategy and direction.
    • Monitor and analyze market trends and competitor activity to inform business decisions.
  • Operations Management:
    • Oversee the day-to-day operations of the retail division, including sales, marketing, and customer service.
    • Manage and develop a team of retail managers and staff to ensure excellent customer service and sales performance.
    • Ensure compliance with company policies and procedures, as well as relevant laws and regulations.
  • Marketing and Sales:
    • Develop and implement marketing strategies to drive sales and customer engagement.
    • Manage and analyze sales data to inform business decisions and optimize sales performance.
    • Collaborate with the marketing team to develop and execute promotional campaigns and events.
  • Logistics and Supply Chain:
    • Manage the logistics and supply chain functions to ensure efficient and effective delivery of products to customers.
    • Develop and maintain relationships with suppliers and partners to ensure timely and cost-effective delivery of products.
  • Financial Management:
    • Manage the financial performance of the retail division, including budgeting, forecasting, and financial reporting.
    • Develop and implement financial strategies to drive profitability and growth.
  • Human Resources:
    • Manage and develop a team of retail managers and staff to ensure excellent customer service and sales performance.
    • Develop and implement HR strategies to attract, retain, and develop top talent.
  • Work Health and Safety:
    • Ensure compliance with all relevant laws and regulations related to work health and safety.
    • Develop and implement strategies to promote a safe and healthy work environment.
Requirements
  • Minimum of 4-6 years of experience in a senior retail management role.
  • Proven track record of success in driving business growth and profitability.
  • Strong analytical and problem-solving skills.
  • Excellent communication and leadership skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks and projects.
  • Intermediate computer skills, including Excel, Word, Outlook, and PowerPoint.