Service Delivery Manager

3 weeks ago


South Africa HR Genie Full time
Job Title: Service Delivery Manager

Our client, a global tech firm, is seeking an experienced Service Delivery Manager to join their team on a contract basis. The successful candidate will be responsible for overseeing the planning and execution of network services, ensuring quality and adherence to service level agreements.

Key Responsibilities:

  • Lead the planning and execution of network services to ensure quality and adherence to service level agreements.
  • Manage escalation processes and serve as a primary point of contact for escalated network issues.
  • Coordinate and communicate with internal teams to ensure seamless service delivery.
  • Track and resolve RMA issues, incidents, and problems.
  • Provide technical and work volume reports and documentation.

Requirements:

  • Minimum 10+ years of experience in a senior network engineer role, with at least 5 years in data centre environments.
  • Ability to solve complex infrastructure issues and lead a team of engineers.
  • Profound ITIL knowledge and ability to guide/coach others.
  • Good communication skills, technical and business English (spoken and written).
  • Positive, proactive, and customer-focused attitude.

Working Hours:

The resources will support India and Mexico, with standard working hours of 08:00-17:00 local time of the work location.

Shifts:

  • A-Shift (A) - S1: 0600-1500 IST
  • B-Shift (B) - S2: 1300-2200 IST
  • C-Shift (C) - S3: 2130-0630 IST
  • G-Shift (G): 08:00-17:00 MX TIME

Why HR Genie?

HR Genie is a leading provider of HR solutions, and we are committed to delivering high-quality services to our clients. We offer a great working environment, stability, growth, and attractive rates.



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