Service Delivery Manager
3 weeks ago
Our client, a global tech firm, is seeking an experienced Service Delivery Manager to join their team on a contract basis. The successful candidate will be responsible for overseeing the planning and execution of network services, ensuring quality and adherence to service level agreements.
Key Responsibilities:
- Lead the planning and execution of network services to ensure quality and adherence to service level agreements.
- Manage escalation processes and serve as a primary point of contact for escalated network issues.
- Coordinate and communicate with internal teams to ensure seamless service delivery.
- Track and resolve RMA issues, incidents, and problems.
- Provide technical and work volume reports and documentation.
Requirements:
- Minimum 10+ years of experience in a senior network engineer role, with at least 5 years in data centre environments.
- Ability to solve complex infrastructure issues and lead a team of engineers.
- Profound ITIL knowledge and ability to guide/coach others.
- Good communication skills, technical and business English (spoken and written).
- Positive, proactive, and customer-focused attitude.
Working Hours:
The resources will support India and Mexico, with standard working hours of 08:00-17:00 local time of the work location.
Shifts:
- A-Shift (A) - S1: 0600-1500 IST
- B-Shift (B) - S2: 1300-2200 IST
- C-Shift (C) - S3: 2130-0630 IST
- G-Shift (G): 08:00-17:00 MX TIME
Why HR Genie?
HR Genie is a leading provider of HR solutions, and we are committed to delivering high-quality services to our clients. We offer a great working environment, stability, growth, and attractive rates.
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