Service Delivery Lead

1 month ago


South Africa Jobted ZA C2 Full time

REQUIREMENTS

- Affirmative Action South African Citizen
- 3-year IT (or related) Qualification - Degree or Diploma (minimum)
- ITIL Foundation Certification
- 5-7 years technical experience in IT Infrastructure and Application Management

ESSENTIAL SKILLS

- Excellent written and verbal communication
- Ability to operate under pressure
- Ability to lead a team
- Demonstrated competency in service delivery
- Experience in managing simple and complex service provider relationships
- Contract management
- Motor industry knowledge and experience
- Setting of IT KPIs and monitoring thereof

RESPONSIBILITIES

- Facilitate, monitor and verify the performance of all operational services delivered or provided by the company's IT suppliers to develop and maintain operational excellence to support the business in achieving its strategic objectives
- The focus will be on the provision (running) of IT systems and services for the National Sales Organization and dealers
- Assist with transitioning new or amended services into IT Operations in collaboration with other parts of information systems to facilitate successful project completion
- Ensure that operational methods, procedures, facilities and tools are established, reviewed and maintained
- Close liaison with key stakeholders in the event of operational disruptions and major incidents, ensuring appropriate action is taken to investigate and resolve incidents with systems and/ or services
- Monitor all incident, problem and continuity processes, including activation testing to ensure they are fit for purpose, providing information and advice for clear communication to relevant stakeholders where necessary
- Ensure that incidents are fully documented, agreed remedies and preventative measures are implemented and patterns/ trends are identified through analysis
- Initiate action to help ensure that all service outages and issues are appropriately dealt with, identifying lessons learnt and ensuring Root Cause Analysis actions are put in place to avoid re-occurrence



  • South Africa Jobted ZA C2 Full time

    A well know client in Kariega is looking for a Service Delivery Lead: NSO Integration to join their team. Brief Roll Description The Service Delivery Lead is responsible for facilitating, monitoring and verifying the performance of all aspects of operational services delivered or provided by our clients IT suppliers in order to develop and maintain...


  • South Africa Recru-it Full time

    About Recru-itWe are a leading company in the field of cloud infrastructure and network services, committed to delivering high-quality solutions to our clients.Job SummaryAs a Cloud Network Service Delivery Lead, you will be responsible for overseeing the planning, execution, and delivery of network services, ensuring quality and adherence to service level...


  • South Africa HR Genie Full time

    Job DescriptionHR Genie is seeking a highly skilled Service Delivery Manager to join their team on a contract basis. The ideal candidate will have a strong background in network services and experience in leading teams.Key Responsibilities:Oversee the planning and execution of network services to ensure quality and adherence to service level...


  • South Africa Recru-it Full time

    Job Description:About the Role:As a Service Delivery Leader, you will oversee the planning and execution of network services, ensuring quality and adherence to service level agreements. Your expertise will be instrumental in escalation management, coordination, and communication within internal teams, as well as RMA tracking, incident, and problem...


  • South Africa HR Genie Full time

    Global Tech Firm Seeks Experienced IT ProfessionalsAbout the Role:We are seeking 8 experienced Network Service Delivery Managers / Escalation Managers to join our team on a contract basis. The ideal candidate will have a strong background in network services and ITIL principles.Job Summary:The successful candidate will oversee the planning and execution of...


  • South Africa Jobted ZA C2 Full time

    Responsibilities: - Oversee the planning and execution and delivery of network services, ensuring quality and adherences to service level agreement. - Escalation management (serve as a primary POC for escalated network issues) - Coordination and communication within an internal team . - RMA tracking, incident and problem resolution. - Reporting and...


  • South Africa Recru-it Full time

    Responsibilities: Oversee the planning and execution and delivery of network services, ensuring quality and adherences to service level agreement. Escalation management (serve as a primary POC for escalated network issues) Coordination and communication within an internal team . RMA tracking, incident and problem resolution. Reporting and documentation...


  • South Africa Jobted ZA C2 Full time

    Warehouse and Delivery Specialist Location: Diep River, Cape Town Position Type: Full-time Role Overview: As a Warehouse and Delivery Specialist, you will play a key role in overseeing the daily warehouse operations and ensuring the timely distribution of products to our clients. Your responsibilities will include managing shipments, performing quality...


  • South Africa Equal Experts Full time

    Deliver Value with Our TeamWe're looking for experienced professionals to join our team as Senior Delivery Managers.About the RoleThis is an exciting opportunity to lead and facilitate teams in delivering software products that meet business outcomes. You'll work closely with clients, team members, and stakeholders to ensure successful project delivery.Your...


  • South Africa The South African Weather Service Full time

    Job Title: Fire Weather Research LeadWe are seeking a highly skilled and experienced individual to lead our fire weather research team.About the Role:This is an exciting opportunity for a senior scientist to join our team and contribute to the development of a new fire danger index. The successful candidate will be responsible for leading the research and...


  • South Africa Recru-it Full time

    Job DescriptionTo succeed as our new Service Delivery Manager, you will oversee the planning and execution of network services, ensuring quality and adherence to service level agreements.ResponsibilitiesEvaluate and implement network strategies to meet business objectives.Manage escalation processes and serve as a primary point of contact for network...

  • Lead Developer

    1 month ago


    South Africa Jobted ZA C2 Full time

    Are you a seasoned developer with a passion for leadership and innovation? We're seeking a talented and motivated Lead Developer to join our growing team. As the Lead Developer, you'll play a critical role in leading a team of developers and delivering high-quality software solutions to our clients. The ideal candidate would need to be able to adapt to new...


  • South Africa HR Genie Full time

    **About the Role:**We are seeking an experienced Service Delivery and Escalation Manager to join our team at HR Genie, a global tech firm. The ideal candidate will have a strong background in network engineering and management, with a proven track record of delivering high-quality services and leading teams.The successful candidate will be responsible for...


  • South Beach, KwaZulu-Natal, South Africa Dimension Data Full time

    Job OverviewWe are seeking a seasoned professional to lead our service design efforts, driving innovation and transformation across our global operations. As a Global Service Design Lead, you will be responsible for designing and implementing new delivery models, leveraging your expertise in IT Service Management and operations.About the RoleThis is a key...


  • Johannesburg South, South Africa Impronics Technologies Full time

    Diploma or Degree in Comp Sc or Information Systems Min 8 years and maximum 10 Years experience in and applicable relevant certification in Service Delivery Management **Job Types**: Full-time, Permanent **Salary**: Up to R30 000,00 per month


  • South Beach, KwaZulu-Natal, South Africa Dimension Data Full time

    Are you a seasoned professional seeking a challenging role that requires strategic thinking, exceptional communication skills, and a proven track record of delivering high-quality service to clients?About the RoleWe are seeking a highly skilled Senior Client Service Delivery Manager to join our team at Dimension Data. As a key member of our Client Services...


  • South Africa GitLab Inc. Full time

    Job Title : Technical Lead for Data DurabilityWe are looking for a seasoned technical leader to spearhead our Data Durability team at GitLab Inc.About the Role:As a Technical Lead, you will oversee the development and maintenance of our data storage and access solutions, ensuring they meet the highest standards of scalability, reliability, and...


  • South Africa Community Schemes Ombud Service Full time

    Senior Manager: Risk ManagementWe are seeking a seasoned professional to fill the role of Senior Manager: Risk Management. Based in South Africa, this position requires expertise in Enterprise Risk Management (ERM) and is an ideal opportunity for those looking to leverage their skills in compliance and risk mitigation.About Community Schemes Ombud...


  • South Africa The South African Weather Service Full time

    Job TitleSenior Procurement Manager: Strategic Demand and ComplianceAbout the RoleWe are seeking a highly experienced Senior Procurement Manager to join our team at The South African Weather Service. In this role, you will be responsible for managing the demand and acquisition process for our organization.Key ResponsibilitiesConduct market research and...


  • South Beach, KwaZulu-Natal, South Africa Dimension Data Full time

    Job Title: Client Delivery ManagerDimension Data is seeking a highly skilled Client Delivery Manager to join our team. As a Client Delivery Manager, you will be responsible for the overall management of client contracts, ensuring client satisfaction, service delivery, and contract profitability.Key Responsibilities:Manage client relationships and ensure...