Service Delivery Leader
1 month ago
About the Role:
As a Service Delivery Leader, you will oversee the planning and execution of network services, ensuring quality and adherence to service level agreements. Your expertise will be instrumental in escalation management, coordination, and communication within internal teams, as well as RMA tracking, incident, and problem resolution.
Key Responsibilities:
* Oversee the planning and execution of network services, ensuring quality and adherence to service level agreements.
* Serve as a primary point of contact for escalated network issues, providing prompt and effective solutions.
* Coordinate and communicate with internal teams to ensure seamless service delivery.
* Manage RMA tracking, incident, and problem resolution to minimize downtime and ensure customer satisfaction.
Requirements:
* Minimum 10+ years of relevant experience in a senior network engineer role, with at least 5 years in data center environments.
* Proven experience in managing and maintaining DevOps pipeline tools, such as Jenkins, Terraform, Ansible, Maven, and scripting (Python) for automation.
* In-depth knowledge of cloud networking and security, with experience in setting up customer VPN connectivity to cloud accounts.
* Strong understanding of routing protocols, security parameters, and load balancer platforms.
* Experience with leading firewall platforms, such as Cisco, Fortinet, Arista, and Palo Alto Networks.
What We Offer:
* A dynamic and challenging role in a fast-paced industry.
* Opportunities for professional growth and development.
* A collaborative and supportive team environment.
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