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Customer Service Coordinator Specialist

1 week ago

Centurion, Gauteng, South Africa Ellahi Consulting Full time
Job Description

This role is responsible for providing accurate, timely support and service to the sales department. The successful candidate will possess excellent communication skills, a strong understanding of customer service principles, and the ability to work effectively under pressure.

Key Responsibilities
  • Assist sales representatives with onboarding new customers.
  • Develop a thorough understanding of the services offered, including auction and terms and conditions.
  • Provide technical and non-technical assistance and support to customers and the sales team.
  • Schedule training with new and existing dealers in collaboration with the Training Facilitator.
  • Follow up with customers to ensure queries have been resolved.
  • Liaise with the FICA team regarding the FICA status.
  • Provide customers with updates on system terms and conditions, as well as auction terms and conditions.
  • Assist sales representatives with resolving all TransUnion queries.
  • Monthly ad hoc administration and reports.
Requirements
  • Grade 12 qualification.
  • Unendorsed driver's license.
  • Own reliable transport.
  • Willingness to work flexible hours.
  • Automotive industry experience (an advantage).