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Customer Service Manager
2 weeks ago
Ariston Group is a global pioneer in sustainable thermal comfort solutions, offering a diverse portfolio of products and services for hot water, space heating, and air treatment. With a significant presence worldwide, the company operates under prominent brands such as Ariston, Elco, and Wolf.
Job Summary:
- Offer top-notch customer support and warranty assistance
- Maintain accurate documentation and data records
- Nurture strong customer relationships through service and coordination
- Oversee monitoring and reporting activities
- Manage logistics and financial transactions effectively
Required Skills and Qualifications:
- Degree in Business Administration or related field
- CRM system knowledge or training advantageous
- At least 4 years experience in after-sales service, customer service, or administration
- Desirable: experience with CRM systems and data management
- Familiarity with warranty processing or technical support beneficial
- Excellent organizational and multitasking skills
- Strong communication and problem-solving abilities
- Proficiency in using computers and CRM software
- Attention to detail and commitment to data accuracy
- Customer-centric approach and ability to handle challenging situations professionally
We strive to foster a culture of inclusivity and equal employment opportunities within our organization.