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Customer Service Manager

2 weeks ago

Centurion, Gauteng, South Africa Ariston Group Full time

Ariston Group is a global pioneer in sustainable thermal comfort solutions, offering a diverse portfolio of products and services for hot water, space heating, and air treatment. With a significant presence worldwide, the company operates under prominent brands such as Ariston, Elco, and Wolf.

Job Summary:

  • Offer top-notch customer support and warranty assistance
  • Maintain accurate documentation and data records
  • Nurture strong customer relationships through service and coordination
  • Oversee monitoring and reporting activities
  • Manage logistics and financial transactions effectively

Required Skills and Qualifications:

  • Degree in Business Administration or related field
  • CRM system knowledge or training advantageous
  • At least 4 years experience in after-sales service, customer service, or administration
  • Desirable: experience with CRM systems and data management
  • Familiarity with warranty processing or technical support beneficial
  • Excellent organizational and multitasking skills
  • Strong communication and problem-solving abilities
  • Proficiency in using computers and CRM software
  • Attention to detail and commitment to data accuracy
  • Customer-centric approach and ability to handle challenging situations professionally

We strive to foster a culture of inclusivity and equal employment opportunities within our organization.