Customer Service Specialist
15 hours ago
Job Title: Customer Service Specialist - Life Insurance
Company Overview: AVBOB South Africa is a well-established company with strong values.
We are committed to providing exceptional service to our clients and are seeking a highly skilled and customer-focused individual to join our Call Centre team.
About the Job
This is an exciting opportunity to work in a fast-paced Call Centre environment, providing top-notch support to clients and ensuring seamless policy maintenance processes.
Key Responsibilities
- Handle telephone policy enquiries and take appropriate action.
- Process new applications and resolve any outstanding requirements.
- Provide enquiry numbers on claims to branches.
- Follow-up on outstanding requirements in terms of unpaid claims.
- Refer leads to the Direct Marketing Department.
- Provide feedback on outstanding accounts and refunds in debtors.
- Follow-up on non-payments of premiums, defaults payments and incorrect deductions.
- Add a life to a policy.
- Add a child to an already existing child benefit.
- Remove a life.
- Remove child.
- Duplicate a policy.
- Provide Policy values to a client or their broker.
- Record all instances of consent on the system.
- Provide policy information to clients with a single policy.
- Paid up RSA (reduced some assured).
- Inflation.
- Reinstatements.
- Cessions.
- Stop Payments.
- Other loans (when you change your payment method).
Requirements
To be successful in this role, you will require:
- Grade 12.
- 140 long term FAIS credits.
- 3 years' experience in the Life Insurance Industry.
- RE5 (advantageous).
- Experience in a client service policy maintenance environment.
- Ability to work independently, show initiative and to be responsible.
- Analytical and leadership skills.
- Communication and interpersonal skills.
- Client orientated.
- Administrative / Management jobs.
Work Environment
This role is based in a dynamic Call Centre environment where you will work closely with various stakeholders, including clients, brokers, and internal teams.
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