Tshivenda Language Customer Service Representative
2 weeks ago
Customer Service Role Overview
The primary objective of this role is to deliver exceptional customer service by identifying and understanding customer needs, while increasing business profitability and treating customers fairly.
Key Responsibilities
- Respond to customer inquiries and provide product and service information
- Identify, research, and resolve customer issues using the in-house operating system
- Complete call logs and reports
- Assist irate customers and escalate when required
- Ensure productivity levels are maintained and quality standards are met
- Perform daily administrative functions and accurately capture required information to various CRM systems
- Adhere to and support Company policies and practices
Requirements
- Minimum 1 year inbound call centre experience
- Customer service experience
- Administration experience
- Proficient in MS Office Suite applications
Education and Qualifications
- Grade 12 (Must Have)
- Formal Call Centre Qualifications (advantageous)
Salary
R9500 per month
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