Head of Customer Support Specialist

1 week ago


Cape Town, Western Cape, South Africa Parvana Full time
About Our Company:
Parvana is a leading software company that empowers organizations to overcome business challenges using its cloud-based product. Our collaborative environment values diversity and inclusion, and we're committed to delivering exceptional customer experiences.

Job Summary:
We're seeking a highly skilled and experienced Head of Customer Support to lead our customer support team. The ideal candidate will have a proven track record of developing and implementing effective customer support strategies, leading high-performing teams, and driving customer satisfaction.

Key Responsibilities:
  • Develop and implement a customer support strategy that aligns with company goals and ensures a high level of service for our customers.
  • Lead a team of customer support professionals to provide timely and effective support to our customers.
  • Identify opportunities for process improvements and technology enhancements to streamline resolutions and boost customer satisfaction.
  • Build and maintain strong relationships with cross-functional teams to ensure customer needs are met.
  • Recruit, train, and mentor a high-performing customer support team.

Requirements:
  • 8-10 years of senior-level management experience in customer support, leading high-performing teams for global enterprise organizations.
  • Excellent written and verbal communication skills, including strengths in motivation, persuasion, and documentation.
  • Proven ability to effectively plan and prioritize business goals and objectives in fast-growing or rapidly changing environments.
  • Strong analytical skills to translate quantitative and qualitative data into actionable strategies.
  • In-depth knowledge of Zendesk or similar SaaS customer support platforms.

What We Offer:
We offer a competitive salary, comprehensive benefits package, and opportunities for professional growth and development. If you're a motivated and experienced customer support leader, we encourage you to apply.

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