Customer Service Agent
1 day ago
About Us:
Rakkgalakane values customer satisfaction and seeks a skilled professional to manage the end-to-end process of all related complaints. We require an individual who can work effectively in a fast-paced environment, prioritizing tasks, and providing excellent communication with customers.
Salary: Estimated $60,000 - $80,000 per annum, depending on location.
Key Responsibilities:
- Capture and process orders from customer relationship managers.
- Build positive relationships with customers through effective communication and issue resolution.
- Provide a centralized point of contact for customer orders.
- Daily interface with the sales team regarding new orders and scheduling priority orders.
- Communicate regularly with transport planners to ensure timely order fulfillment.
- Utilize the Transport Management System (TMS) for updates on customer order status.
- Manage walk-in customers and cash sales, ensuring accurate record-keeping and prompt resolutions.
Required Skills and Qualifications:
- Sales Diploma or Degree
- Minimum of 3 years' experience in a manufacturing environment linked to a customer service role
- Familiarity with Sage Line 500, MS Excel, Google Slides, TMS, and Google Sheets
Benefits:
Rakkgalakane offers a competitive salary, opportunities for career growth, and a dynamic work environment that promotes collaboration and teamwork.
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