Customer Service Agent

1 day ago


Brits, North-West, South Africa Rakkgalakane Full time
Job Title: Customer Service Agent

About Us:

Rakkgalakane values customer satisfaction and seeks a skilled professional to manage the end-to-end process of all related complaints. We require an individual who can work effectively in a fast-paced environment, prioritizing tasks, and providing excellent communication with customers.


Salary: Estimated $60,000 - $80,000 per annum, depending on location.

Key Responsibilities:
  • Capture and process orders from customer relationship managers.
  • Build positive relationships with customers through effective communication and issue resolution.
  • Provide a centralized point of contact for customer orders.
  • Daily interface with the sales team regarding new orders and scheduling priority orders.
  • Communicate regularly with transport planners to ensure timely order fulfillment.
  • Utilize the Transport Management System (TMS) for updates on customer order status.
  • Manage walk-in customers and cash sales, ensuring accurate record-keeping and prompt resolutions.

Required Skills and Qualifications:
  • Sales Diploma or Degree
  • Minimum of 3 years' experience in a manufacturing environment linked to a customer service role
  • Familiarity with Sage Line 500, MS Excel, Google Slides, TMS, and Google Sheets

Benefits:

Rakkgalakane offers a competitive salary, opportunities for career growth, and a dynamic work environment that promotes collaboration and teamwork.



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