Branch Operations Manager
6 days ago
We are seeking a dynamic Branch Operations Manager to lead our branch operations and drive profitability while promoting sales growth.
Key Responsibilities:- Drive sales by promoting and marketing the bank's products.
- Retain existing clients, acquire new ones, and reactivate dormant accounts.
- Meet and exceed sales targets as set by management.
- Introduce and sell new products.
- Engage in tele-sales, generate leads, and follow up on prospective clients.
- Keep clients informed about the status of their loan applications.
- Accurately capture loan applications and verify documentation.
- Ensure compliance with policies and procedures.
- Explain loan application processes and terms to clients, ensuring clarity and understanding.
- Manage the branch's Profit & Loss and budget.
- Develop strategies for customer acquisition and retention.
- Leverage bank products and technology to deepen customer relationships.
- Execute market plans and work closely with the Trade Area Manager on marketing campaigns.
- Maximize customer relationships across business lines.
- Ensure compliance with all relevant regulations, laws, and internal policies.
- Implement strategies to maintain operational integrity in the branch.
- Manage cash, people, security, assets, and general operations to meet internal audit standards.
- Ensure quality assurance, risk management, and compliance with FAIS regulations.
- Train and develop branch staff, working with HR on recruitment and termination as needed.
- Conduct performance evaluations and coaching to achieve sales excellence.
- Promote a positive, energetic work environment that aligns with the bank's vision and values.
- Build and maintain strong relationships with clients, providing expert advice and assistance.
- Ensure clients are informed about the progress of their applications.
- Exceed client expectations by delivering exceptional service.
The estimated salary for this position is R550,000 - R750,000 per annum, depending on experience.
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