Branch Operations Manager

6 days ago


Brits, North-West, South Africa The Recruitment Council Full time
Job Description

We are seeking a dynamic Branch Operations Manager to lead our branch operations and drive profitability while promoting sales growth.

Key Responsibilities:
  • Drive sales by promoting and marketing the bank's products.
  • Retain existing clients, acquire new ones, and reactivate dormant accounts.
  • Meet and exceed sales targets as set by management.
Sales Activities:
  • Introduce and sell new products.
  • Engage in tele-sales, generate leads, and follow up on prospective clients.
  • Keep clients informed about the status of their loan applications.
Application Administration and Costs:
  • Accurately capture loan applications and verify documentation.
  • Ensure compliance with policies and procedures.
  • Explain loan application processes and terms to clients, ensuring clarity and understanding.
Branch Sales Focus:
  • Manage the branch's Profit & Loss and budget.
  • Develop strategies for customer acquisition and retention.
  • Leverage bank products and technology to deepen customer relationships.
  • Execute market plans and work closely with the Trade Area Manager on marketing campaigns.
  • Maximize customer relationships across business lines.
Risk & Compliance Management:
  • Ensure compliance with all relevant regulations, laws, and internal policies.
  • Implement strategies to maintain operational integrity in the branch.
  • Manage cash, people, security, assets, and general operations to meet internal audit standards.
  • Ensure quality assurance, risk management, and compliance with FAIS regulations.
People Management and Development:
  • Train and develop branch staff, working with HR on recruitment and termination as needed.
  • Conduct performance evaluations and coaching to achieve sales excellence.
  • Promote a positive, energetic work environment that aligns with the bank's vision and values.
Customer Service:
  • Build and maintain strong relationships with clients, providing expert advice and assistance.
  • Ensure clients are informed about the progress of their applications.
  • Exceed client expectations by delivering exceptional service.

The estimated salary for this position is R550,000 - R750,000 per annum, depending on experience.



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