Mandarin Junior Service Desk Agent

6 months ago


Sandton, South Africa Jai Search Consultancy Full time

**Are you a dynamic individual with a passion for communication and a knack for speaking fluent Mandarin?**

As an IT Service Desk Agent, you'll be at the forefront of our operations, using your excellent people skills and foundational understanding of IT to make a real impact.

**Requirements**:

- Speak, read and write Mandarin fluently

**Duties**:

- Providing level 1 technical support to solve the requests sent from the customers.
- Assesses the complexity of the requests, of the impact and priorities and offers solutions for their resolution.
- Appropriate management and timely information on the results of the issues arisen depending on priority, impact, and SLA, offers level 1 technical support efficiently.

**Location**
- Sandton (hybrid)

**Job Types**: Full-time, Permanent

Pay: R20 000,00 - R25 000,00 per month



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