Senior Wine Estate Operations Director

1 day ago


Southern Suburbs, South Africa Dante Personnel Full time
About the Role

We are seeking an experienced Hospitality Operations Manager to join our team at a prestigious wine estate in Cape Town. The ideal candidate will have a proven track record of success in hospitality management, preferably in a similar environment.

Key Responsibilities:
  • Develop and implement Standard Operating Procedures (SOPs) tailored to the hospitality and wine industry.
  • Drive initiatives to elevate the estate's offerings and overall guest experience.
  • Lead sales and marketing strategies to achieve revenue targets.
  • Conduct regular training sessions to ensure a consistently high level of service in the Tasting Room and across all guest interactions.
  • Enhance the customer journey to ensure memorable and outstanding guest experiences.
  • Maintain accountability for guest interactions and satisfaction metrics.
  • Inspire and develop team members' skills and abilities, fostering a culture of excellence.
Requirements:
  • A related qualification is essential.
  • Proven experience in hospitality management.
  • Possess a firm yet fair approach to leadership.
  • Excellent communication and interpersonal skills.
Benefits:
  • A competitive salary range of R550,000 - R650,000 per annum, depending on experience.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.
Additional Information:

The successful candidate will be responsible for executing business objectives outlined by senior management and contributing to overall business growth and operational excellence.



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