F&b Operations Manager

7 months ago

Southern Suburbs, South Africa HotelJobs.co.za Full time

Are you extraordinary? Do you have extremely strong Operations experience within the 5** hospitality area.... and extraordinary **OPERATIONS Skills?**

**You will need to be charismatic, well presented and able to run your department with 30 staff reporting into you This is a senior role.**

The Food and Beverage Operations Manager’s duties include managing the day-to-day operations, developing menus, purchasing supplies, training and supervising of staff, maintaining health and safety standards, and implementing strategies to maximize sales and profi tability, monitor customer feedback, resolve issues, and strive to continuously improve the overall dining experience for guests, homeowners and members. This position requires strong leadership and excellent organisational skills.

**+ ESSENTIAL DUTIES AND RESPONSIBILITIES**

MANAGEMENT AND ADMINISTRATION
- Ensure that all (SOP’s) safety, sanitation, energy management, preventive maintenance and other standards are consistently met.
- Approve the menus proposed by the Chef for all outlets and special events.
- Ensure strict compliance to all Hygiene and Safety legislation requirements.
- Ensure that all legal requirements are consistently adhered to.
- Develop and implement policies and procedures for the food and beverage department outlets.
- Review techniques for food preparation and presentation to maximize member and guests’ satisfaction and to minimize food costs.
- Address member and guest complaints and advise the CEO on appropriate corrective actions taken.
- Maintain appearance, upkeep and cleanliness of all food and beverage equipment and facilities.
- Approve all department invoices before submitting to the accounts department.
- Ensure that an accurate reservation system is in place.
- Consistent training regarding handling procedures to insure mínimal crockery breakage and food waste.
- Serve as an ad-hoc member of appropriate club committees when required.
- Greet guests and oversee actual service on a routine, random basis.

**+ HUMAN RESOURCES**
**+ FINANCIAL MANAGEMENT**
**+ INVENTORY MANAGEMENT**
- Ensure that effective orientation and training for new staff and professional development activities for experienced staff are planned and implemented.
- Develop on-going professional development and training programs for food production, service and bar production.
- Audit and approve monthly payroll and weekly staff rosters.
- Manage the long-term and short-term staffi ng needs of the department.
- Supervise the remodeling, refurbishment, and other building design enhancements applicable to food and beverage service.
- Monitor employee dress codes according to policies and procedures.
- Carry out disciplinary action when required.
- Develop an operating budget for each of the department’s revenue outlets:

- Bar and Restaurant
- Functions and Events
- Ensure management of food costs are within budgetary targets.
- Meet revenue targets for each department.
- Manage operational costs within budget for each department.
- Analytical assessment of performance results to assess performance and drive decision making.
- Analytical thinking and problem solving.
- Responsible for the proper accounting and reconciliation of the POS (Point of Sale systems) and member revenues.
- Make recommendations to improve profi tability.
- Be or become profi cient in all aspects of the food and beverage module software.
- Design and implement procedures regarding inventory stock counts.
- Conduct stock variance investigations and compile a monthly report.
- Implement corrective action to reduce stock variances and wastage.
- Ensure the correct stock levels are maintained and are available from the main kitchen.
- Manage physical inventory verifi cation and provide updated information to the accounting department.
- Build and maintain relationships with suppliers, negotiating prices, delivery times and quality.

**+ MARKETING AND SALES**
- Monitor purchasing and receiving procedures for products and supplies to ensure proper quantity, quality and price for all purchases.
- Liaise with the Marketing department to Promote, advertise, and market the club’s social event facilities and capabilities.
- Assist with planning and approving of external and internal marketing and sales promotion activities.
- Development and promotion of wines lists and bottle/glass wine sales promotion programme.
- Develop interesting ways of promoting club functions in the various outlets.
- Assist in the design of promotional material e.g. Menu’s and fl yers and web site content

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