Customer Service Representative

1 month ago


Cape Town, Western Cape, South Africa WNS Global Services Full time

WNS Global Services: Insurance Policy Advisor Opportunity



We are seeking an experienced Insurance Policy Advisor to join our team in Customer Service. As a key member of our customer-facing team, you will play a vital role in providing exceptional service and support to our customers.



About the Role

This is a challenging yet rewarding opportunity for someone who is passionate about delivering excellent customer experiences. You will be responsible for handling inbound calls from customers, responding to queries related to insurance policy transactions, and resolving issues efficiently.




  • Handling Inbound Calls: Respond to customer inquiries, resolve issues, and provide solutions that meet their needs.
  • Policy Transaction Support: Assist customers with processing insurance policy transactions, including new business, renewals, amendments, and enquiries.
  • Quality Metrics: Meet or exceed quality metrics, such as NPS, Quality, Productivity, and AHT (Average Handling Time).
  • Adaptability: Demonstrate flexibility in working 24/7 shifts, split-offs, and rotational schedules.
  • Skill Requirements: Possess strong communication, problem-solving, and multitasking skills, with high proficiency in English.
  • Computer Proficiency: Be efficient in internet, computer usage, typing, and web-based applications.
  • Attention to Detail: Maintain high accuracy and attention to detail in all interactions and tasks.


Qualifications and Experience

To succeed in this role, you should have:




  • A Matriculate qualification.
  • At least one year of consistent experience as an Agent in a Call Center environment.
  • The ability to work in a fast-paced, dynamic environment and adapt to changing situations.


In return, we offer a competitive salary range of $30,000 - $45,000 per annum, depending on location and experience. This is a full-time position with opportunities for professional growth and development.



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