Customer Service Representative
1 month ago
WNS Global Services: Insurance Policy Advisor Opportunity
We are seeking an experienced Insurance Policy Advisor to join our team in Customer Service. As a key member of our customer-facing team, you will play a vital role in providing exceptional service and support to our customers.
About the Role
This is a challenging yet rewarding opportunity for someone who is passionate about delivering excellent customer experiences. You will be responsible for handling inbound calls from customers, responding to queries related to insurance policy transactions, and resolving issues efficiently.
- Handling Inbound Calls: Respond to customer inquiries, resolve issues, and provide solutions that meet their needs.
- Policy Transaction Support: Assist customers with processing insurance policy transactions, including new business, renewals, amendments, and enquiries.
- Quality Metrics: Meet or exceed quality metrics, such as NPS, Quality, Productivity, and AHT (Average Handling Time).
- Adaptability: Demonstrate flexibility in working 24/7 shifts, split-offs, and rotational schedules.
- Skill Requirements: Possess strong communication, problem-solving, and multitasking skills, with high proficiency in English.
- Computer Proficiency: Be efficient in internet, computer usage, typing, and web-based applications.
- Attention to Detail: Maintain high accuracy and attention to detail in all interactions and tasks.
Qualifications and Experience
To succeed in this role, you should have:
- A Matriculate qualification.
- At least one year of consistent experience as an Agent in a Call Center environment.
- The ability to work in a fast-paced, dynamic environment and adapt to changing situations.
In return, we offer a competitive salary range of $30,000 - $45,000 per annum, depending on location and experience. This is a full-time position with opportunities for professional growth and development.
-
Customer Service Representative
3 weeks ago
Cape Town, Western Cape, South Africa EXL Service Full timeWe are seeking a highly skilled Customer Service Representative to join our team at EXL Service.About the RoleThis is an exciting opportunity for individuals who are passionate about delivering exceptional customer experiences and providing top-notch support to our valued customers.As a Customer Service Representative, you will be the first point of contact...
-
Customer Service Representative
1 week ago
Cape Town, Western Cape, South Africa EXL Service Full timeAt EXL Service, we are looking for a skilled Customer Service Representative to join our team. This is an exciting opportunity to work in a dynamic environment where you will be responsible for delivering exceptional customer service.Salary and BenefitsWe offer a competitive salary of approximately $35,000 per annum, which is based on industry standards and...
-
Customer Service Representative
1 month ago
Cape Town, Western Cape, South Africa Service Solutions Full timeAbout UsInternational Brand is a leading service provider in Access Park, renowned for delivering exceptional customer experiences. Our mission is to set the standard for world-class service.We're committed to fostering a work environment that promotes excellence, collaboration, and growth.Job DescriptionAs a Customer Service Representative with our team,...
-
Customer Service Representative
1 week ago
Cape Town, Western Cape, South Africa EXL Service Full timeJob DescriptionThe ideal candidate will possess a strong understanding of customer needs and be able to address complex benefit questions, resolve issues, and educate Members. Key responsibilities include recording details of inquiries, comments or complaints, transactions or interactions, and taking action accordingly. When necessary, the representative...
-
Customer Service Representative
2 weeks ago
Cape Town, Western Cape, South Africa EXL Service Full timeJob Title: Customer Service Representative - Insurance Expert">About the Role:We are seeking an experienced Customer Service Representative to join our team at EXL Service. As a key member of our contact center, you will play a vital role in delivering exceptional customer experiences and resolving complex insurance-related queries.Key Responsibilities:
-
Customer Service Representative – Hermanus
1 month ago
Cape Town, Western Cape, South Africa Service Solutions Full timeWe are seeking to employ a well-spoken and enthusiastic customer service representative at our Hermanus branch. Minimum requirements include a Grade 12 qualification, retail experience, and excellent communication skills.As a sales associate at Service Solutions, you will be expected to work retail hours in store and possess PC literacy.Our client requires a...
-
Customer Service Representative
3 weeks ago
Cape Town, Western Cape, South Africa EXL Service Full timeJob SummaryWe are seeking a highly skilled and experienced Customer Service Representative to join our team at EXL Service. In this role, you will be responsible for providing exceptional customer service to our clients, addressing their needs and resolving any issues that may arise.About the RoleThe ideal candidate will have a minimum of 1 year of...
-
Customer Service Representative
10 hours ago
Cape Town, Western Cape, South Africa Service Solutions Full timeService Solutions is opening its doors in Access Park and invites experienced candidates to apply for a Sales Associate position.The estimated salary for this role is between $40,000 and $60,000 per annum.About the Job:We are seeking a driven and customer-focused individual to join our team as a Sales Associate at our Access Park store.Your primary...
-
Customer Service Representative
5 days ago
Cape Town, Western Cape, South Africa Service Solutions Full timeWe are seeking a highly skilled and motivated Store Assistant to join our team in Hermanus. As a key member of our sales team, you will provide exceptional customer service and support to our clients.**About You:**To be successful in this role, you will need to have Grade 12 and retail experience, with excellent communication skills and the ability to work...
-
Cape Town, Western Cape, South Africa Customer Experience People SA Ltd Full timeAt Customer Experience People SA Ltd, we're on the hunt for talented individuals to join our global team as Customer Service Representatives with a passion for webchat. If you're an ambitious and driven professional with exceptional communication skills, we want to hear from you!Job OverviewWe're looking for someone who can provide top-notch service to our...
-
Customer Service Representative
9 hours ago
Cape Town, Western Cape, South Africa Service Solutions Full timeService Solutions is expanding its presence in Sun Valley, a prime location for our new store. As a well-spoken retail sales associate, you will be the face of our brand, interacting with customers and providing exceptional service.The ideal candidate should possess excellent communication skills, Grade 12, and at least 4 years of retail experience....
-
Cape Town, Western Cape, South Africa Customer Experience People SA Ltd Full timeJob OverviewHuntswood, a global leader in customer experience solutions, is seeking highly motivated and experienced Customer Service Advisers to join its team. As a Customer Service Representative, you will be responsible for delivering exceptional customer experiences through various communication channels.Responsibilities:• Provide timely and accurate...
-
Cape Town, Western Cape, South Africa Customer Experience People SA Ltd Full timeWe are seeking an ambitious and driven Customer Service Representative with excellent communication skills to join our global team at Customer Experience People SA Ltd.About the Role:Provide exceptional responses to customer inquiries, maintaining high quality of services and performance standards.Proactively identify issues and problems before they arise,...
-
Customer Service Representative
4 days ago
Cape Town, Western Cape, South Africa Ground One Direct Marketing Full timeJob Title: Customer Service RepresentativeGround One Direct Marketing is seeking a highly motivated and customer-focused Customer Service Representative to join our team. This is a full-time opportunity with a competitive salary of $45,000 - $55,000 per year, depending on experience. As a Customer Service Representative, you will be responsible for providing...
-
Customer Service Representative
1 month ago
Cape Town, Western Cape, South Africa Isilumko Staffing Full timeJob Title: Customer Service RepresentativeWe are seeking a reliable and patient Customer Service Representative to join our team at Isilumko Staffing. The ideal candidate will have a strong ability to handle high-pressure situations, excellent communication skills, and a friendly demeanor.About the RoleThis is a temporary relief worker position for a period...
-
Customer Service Representative
2 weeks ago
Cape Town, Western Cape, South Africa Feedem Full timeJob Title : Customer Service RepresentativeAbout the RoleWe are seeking a highly skilled and experienced Customer Service Representative to join our team at Feedem. As a key member of our front-of-house staff, you will be responsible for providing exceptional customer service and ensuring a seamless experience for our customers.Key ResponsibilitiesManage...
-
Customer Service Representative
4 weeks ago
Cape Town, Western Cape, South Africa AFMS Group Full timeJob OverviewAFMS Group is seeking a highly skilled Customer Service Representative to join their team. This role is perfect for individuals who are passionate about delivering exceptional customer experiences.
-
Customer Service Representative
1 month ago
Cape Town, Western Cape, South Africa WNS Global Services Full timeJob OverviewWe are seeking a highly skilled Customer Service Representative to join our team at WNS Global Services.Job SummaryThe successful candidate will be responsible for providing exceptional customer service, resolving queries and complaints, and handling collections and debt management tasks.About the RoleThis is an exciting opportunity to work in a...
-
Customer Experience Representative
2 weeks ago
Cape Town, Western Cape, South Africa EXL Service Full time**Job Summary:**EXL Service is seeking a highly skilled Customer Experience Representative to join our team. As a key member of our insurance support team, you will play a vital role in delivering exceptional customer experiences.**Key Responsibilities:Foster strong relationships with customers through effective communication and issue resolution.Analyze and...
-
Customer Service Representative
1 month ago
Cape Town, Western Cape, South Africa City Boards Full timeJob Title: Customer Service RepresentativeLocation: Mitchells Plain, South AfricaJob Type: Full-timeWe are seeking a detail-oriented and customer-focused individual to join our team as a Customer Service Representative. The primary responsibilities of this position include accurately processing payments from customers, maintaining cash registers, and...