Operations Supervisor in Call Centre

**Job Overview**We are seeking an experienced Senior Call Centre Operations Manager to join our team at Recruitment Dynamix (Pty) Ltd. In this role, you will be responsible for managing the overall operations of our call centre, ensuring that we deliver exceptional customer service and drive business growth.Key Responsibilities:Strategic Leadership: Develop...

At Top Talent Professional Services, we are seeking a highly skilled Call Centre Operations Manager to lead our team of agents and team leaders.Key Responsibilities:Ensure effective management of team members, driving legit registrations and conversions according to targetsVerify customer documents correctly and timeously, with regular quality checksMaintain...

We are seeking an experienced Site Operations Supervisor - Data Centre to join our team at Teraco.Job Overview:The Site Operations Supervisor - Data Centre will be responsible for the effective and efficient running of the Data Centre facility in its entirety, providing support to the Data Centre Manager.Key Responsibilities:Work closely with Data Centre...

To manage Call Center Representatives, establishing goals for call center employees to follow and resolving any Call Centre issue and meet Call Centre Targets.Setting goals: Establishing goals for call center employeesResolving issues: Resolving customer issues and other call center problemsManaging performance: Managing the team's performanceTransferring...

To manage Call Center Representatives, establishing goals for call center employees to follow and resolving any Call Centre issue and meet Call Centre Targets.Setting goals: Establishing goals for call center employeesResolving issues: Resolving customer issues and other call center problemsManaging performance: Managing the team's performanceTransferring...

About the RoleWe are looking for a highly motivated Call Centre Operations Head to lead our team of CLOs at Recruitment Dynamix (Pty) Ltd. In this position, you will be responsible for managing and developing a high-performing team to meet performance standards.Responsibilities:Manage KPIs in real-time and provide coaching as necessary.Conduct performance...

Job Purpose:The Supervisor is responsible for managing the team's daily operations, ensuring adherence to corporate service standards, including a maximum 5% lost call rate (seasonal). Motivate staff to maximize sales opportunities, exceeding revenue targets.Monitor performance through bookings, phone reports, and monthly Key Performance Assessments,...

Job Purpose:The Supervisor is responsible for managing the team's daily operations, ensuring adherence to corporate service standards, including a maximum 5% lost call rate (seasonal). Motivate staff to maximize sales opportunities, exceeding revenue targets.Monitor performance through bookings, phone reports, and monthly Key Performance Assessments,...

One our international clients within travel / tourism / hospitality industry is seeking an experienced Contact Centre Supervisor to manage a team of 49 staff. The role is based towards the Woodmead area. Qualifications and experience: 1+ years in a Team Leaders roll in a call centre within the South African officeExperience in quality assurance and...

One our international clients within travel / tourism / hospitality industry is seeking an experienced Contact Centre Supervisor to manage a team of 49 staff. The role is based towards the Woodmead area. Qualifications and experience: 1+ years in a Team Leaders roll in a call centre within the South African officeExperience in quality assurance and...

We are seeking an experienced and strategic Call Centre Manager to oversee the daily operations of our call centre. The ideal candidate will have a strong background in call centre management, exceptional leadership skills, and a commitment to enhancing operational efficiency and customer satisfaction. The Call Centre Manager will be responsible for managing...

We are seeking an experienced and strategic Call Centre Manager to oversee the daily operations of our call centre. The ideal candidate will have a strong background in call centre management, exceptional leadership skills, and a commitment to enhancing operational efficiency and customer satisfaction. The Call Centre Manager will be responsible for managing...

Making professional sales calls to customers (leads provided).Knowing the product being sold.Handling and overcoming objections from clients.Following the sales script 100%.Ensuring no risk or fraudulent sales are made.Treating the customer fairly.Understanding the call centre metrics and consistently achieving minimum metrics.Capturing and recording sales...

Senior Call Centre Manager, function as General Manager / Operations ManagerSeeking a Call Centre Manager to lead our high-performance team of InBound Sales Specialists.Key responsibilities include monitoring daily operations, coaching team members, and ensuring adherence to service and productivity targets. Qualifications and experience :Degree or diploma...

» Call Centre Manager **Call Centre Manager******Job Group:** Operations*** Full Time* Johannesburg**Top Talent PS****Qualification Requirements:**Strong experience in call centre management and customer service, proven analytical abilities, knowledge of revelent system interfaces, excellent communication and stakeholder management skills and strong...

**Job Summary**We are seeking an experienced Call Centre Management Executive to join our team at InsidEntity.The successful candidate will have a proven track record in call centre management, with a focus on customer service, quality assurance, and process improvement.You will be responsible for managing a team of call centre agents and team leaders,...

Key Responsibilities:1. Customer Support & Inquiry Handling:Answer incoming calls and assist customers with inquiries, complaints, and product/service-related issues.Provide accurate information and resolve customer concerns efficiently.Escalate unresolved issues to the appropriate department.2. Sales & Upselling Promote and sell company products or services...

Job title : Call Centre AgentJob Location : Gauteng, JohannesburgDeadline : April 17, 2025Quick Recommended LinksJobs by Location Job by industries DescriptionReceive calls from customers / passengers; Deal with problems such as delays, cancellations etc.; Explain processes to customers and assisting them where necessary; Work in a team and longer than...

The responsibility of the Call Centre Sales Head is not exhaustive and may change from time to time as decided by Management.StrategicDevelop and Manage Sales StrategyDevelop the Sales Strategy with the Group CEO to fit the Strategy of the Business as relevant;Implement and ensure compliance with the Strategy while maximisingOperationalEnsure the Delivery of...

Listing reference: track_001269Listing status: OnlineApply by: 20 August 2024Position summaryJob category: Telecommunication and Mobile SystemsLocation: JohannesburgContract: PermanentRemuneration: Market RelatedEE position: YesIntroductionTRACKER requires the services of a Shift Supervisor in the Monitoring Control Centre. We require a self-starter with an...