Call Centre Agent

4 days ago


Johannesburg, Gauteng, South Africa HR Emporium Full time
Key Responsibilities:1. Customer Support & Inquiry Handling:
  • Answer incoming calls and assist customers with inquiries, complaints, and product/service-related issues.
  • Provide accurate information and resolve customer concerns efficiently.
  • Escalate unresolved issues to the appropriate department.
2. Sales & Upselling
  • Promote and sell company products or services to potential and existing customers.
  • Identify customer needs and recommend suitable solutions.
  • Meet or exceed sales and conversion targets.
3. Data Entry & Record Keeping:
  • Accurately capture customer details, interactions, and transaction information in the system.
  • Maintain customer confidentiality and comply with data protection regulations.
4. Performance & Teamwork:
  • Meet daily, weekly, and monthly call volume and quality targets.
  • Participate in team meetings, training sessions, and feedback reviews.
  • Support colleagues and maintain a positive team culture.

Education: Minimum Grade 12 (Matric) or equivalent qualification
Experience: Prior experience in a call centre or customer service role is advantageous
Technical Skills: Knowledge of call centre software, CRM systems, and Microsoft Office

Languages: Fluent in English (additional languages are a plus)


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