Senior Call Centre Operations Manager

Senior Call Centre Manager, function as General Manager / Operations ManagerSeeking a Call Centre Manager to lead our high-performance team of InBound Sales Specialists.Key responsibilities include monitoring daily operations, coaching team members, and ensuring adherence to service and productivity targets. Qualifications and experience :Degree or diploma...

At Top Talent Professional Services, we are seeking a highly skilled Call Centre Operations Manager to lead our team of agents and team leaders.Key Responsibilities:Ensure effective management of team members, driving legit registrations and conversions according to targetsVerify customer documents correctly and timeously, with regular quality checksMaintain...

To manage Call Center Representatives, establishing goals for call center employees to follow and resolving any Call Centre issue and meet Call Centre Targets.Setting goals: Establishing goals for call center employeesResolving issues: Resolving customer issues and other call center problemsManaging performance: Managing the team's performanceTransferring...

To manage Call Center Representatives, establishing goals for call center employees to follow and resolving any Call Centre issue and meet Call Centre Targets.Setting goals: Establishing goals for call center employeesResolving issues: Resolving customer issues and other call center problemsManaging performance: Managing the team's performanceTransferring...

About the RoleWe are looking for a highly motivated Call Centre Operations Head to lead our team of CLOs at Recruitment Dynamix (Pty) Ltd. In this position, you will be responsible for managing and developing a high-performing team to meet performance standards.Responsibilities:Manage KPIs in real-time and provide coaching as necessary.Conduct performance...

We are seeking an experienced and strategic Call Centre Manager to oversee the daily operations of our call centre. The ideal candidate will have a strong background in call centre management, exceptional leadership skills, and a commitment to enhancing operational efficiency and customer satisfaction. The Call Centre Manager will be responsible for managing...

We are seeking an experienced and strategic Call Centre Manager to oversee the daily operations of our call centre. The ideal candidate will have a strong background in call centre management, exceptional leadership skills, and a commitment to enhancing operational efficiency and customer satisfaction. The Call Centre Manager will be responsible for managing...

**Job Summary**We are seeking an experienced Call Centre Management Executive to join our team at InsidEntity.The successful candidate will have a proven track record in call centre management, with a focus on customer service, quality assurance, and process improvement.You will be responsible for managing a team of call centre agents and team leaders,...

» Call Centre Manager **Call Centre Manager******Job Group:** Operations*** Full Time* Johannesburg**Top Talent PS****Qualification Requirements:**Strong experience in call centre management and customer service, proven analytical abilities, knowledge of revelent system interfaces, excellent communication and stakeholder management skills and strong...

**Service Delivery Manager - Call Centre**We are seeking an experienced Service Delivery Manager - Call Centre to join our team at InsidEntity.The successful candidate will have a proven track record in call centre management, with a focus on customer service, quality assurance, and process improvement.You will be responsible for managing a team of call...

Making professional sales calls to customers (leads provided).Knowing the product being sold.Handling and overcoming objections from clients.Following the sales script 100%.Ensuring no risk or fraudulent sales are made.Treating the customer fairly.Understanding the call centre metrics and consistently achieving minimum metrics.Capturing and recording sales...

We are looking for a Senior Sales Operations Manager to lead our call centre sales team.This role requires 1-3 years of experience in a similar position and previous management of call centre staff.Key Responsibilities:Drive performance and motivate the teamOversee sales management systems, structures, technology platforms, policies, and...

Call Centre Career Development ProgrammeAfrizan People Intelligence is committed to developing the skills and knowledge of our employees. This 12-month Call Centre Learnership provides a comprehensive development programme for individuals living with disabilities.Development AreasCommunication skills and proficiency in EnglishTechnical skills and software...

The responsibility of the Call Centre Sales Head is not exhaustive and may change from time to time as decided by Management.StrategicDevelop and Manage Sales StrategyDevelop the Sales Strategy with the Group CEO to fit the Strategy of the Business as relevant;Implement and ensure compliance with the Strategy while maximisingOperationalEnsure the Delivery of...

Key Responsibilities:1. Customer Support & Inquiry Handling:Answer incoming calls and assist customers with inquiries, complaints, and product/service-related issues.Provide accurate information and resolve customer concerns efficiently.Escalate unresolved issues to the appropriate department.2. Sales & Upselling Promote and sell company products or services...

Job title : Senior Data Centre Operations EngineerJob Location : Gauteng, JohannesburgDeadline : March 18, 2025Quick Recommended LinksJobs by Location Job by industries We're your dream Engineering TeamMimecast's Global Technical Operations department is responsible for maintaining 16 data center colocations across seven countries. We seek a...

Job title : Call Centre AgentJob Location : Gauteng, JohannesburgDeadline : April 17, 2025Quick Recommended LinksJobs by Location Job by industries DescriptionReceive calls from customers / passengers; Deal with problems such as delays, cancellations etc.; Explain processes to customers and assisting them where necessary; Work in a team and longer than...

Job title : Call Centre Agent (Johannesburg)Job Location : Gauteng, JohannesburgDeadline : March 07, 2025Quick Recommended LinksJobs by Location Job by industries Job DescriptionHello Future Call Centre Agent Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of...

The Call Centre Sales Management Professional will play a key role in leading our call centre sales team to achieve sales targets and deliver exceptional customer service.We are seeking a highly motivated and experienced sales professional with a proven track record of managing high-performing teams and driving sales growth.Responsibilities:To lead and...

Exciting Opportunity: Call Centre Agent Wanted Are you a people person with a passion for sales and customer service? Do you thrive in a fast-paced, target-driven environment? If so, we have the perfect role for youOur client is a forward-thinking, customer-focused company looking for a superstar Call Centre Agent to join their energetic team.What Youll Be...