Sales and Retention Expert

6 days ago


Randburg, Gauteng, South Africa Tracker South Africa Full time
Job Description

As a Sales and Retention Expert, you will be responsible for identifying and capitalizing on opportunities to drive revenue growth through effective objection handling and the offer of tailored retention solutions.

About the Role
  • You will be responsible for analyzing customer data and developing strategies to retain customers and increase revenue.
  • You will identify and capitalize on opportunities to upsell and cross-sell products and services.
  • You will develop and implement retention strategies to reduce customer churn and improve customer satisfaction.
  • You will collaborate with internal stakeholders to ensure seamless delivery of services and meet customer needs.
Requirements
  • A minimum requirement is matric.
  • RE5 & FAIS full qualifications are an advantage.
  • Previous contact Centre experience in a sales or retention environment is essential.
  • Minimum 1-year experience in handling technical queries, retaining customers, and financial background.
  • 3-4 years working experience in a Contact Centre.
  • Certificate in Customer Services will be an advantage.
  • Excellent product and systems knowledge.
  • A passion for retaining customers through excellent customer service delivery, with a professional attitude at all times.
  • Excellent interpersonal skills.
  • The ability to cope with a constantly changing and pressurized environment.
  • The ability to work in an environment where multi-skilling is required.
  • Work accurately with a high level of attention to detail.
  • Advanced MS Office proficiency.
  • Must be self-sufficient, assertive, and influential.
  • Optimistic and caring.

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