Customer Service Professional

5 days ago


Randburg, Gauteng, South Africa Tracker South Africa Full time
Company Overview

Tracker South Africa is a leading provider of fleet management solutions, offering a range of services designed to help businesses optimize their vehicle usage and reduce costs.

About the Job

This is an exciting opportunity to join our team as a Customer Service Professional - Retention. As a key member of our retention department, you will play a vital role in ensuring customer satisfaction and driving revenue growth through effective objection handling and the offer of tailored retention solutions.

Key Responsibilities
  • Convert cancellations to new contracts, De/Re or Change of ownership with assistance from sales departments/business sales consultants.
  • Ensure that electronic requests received within the Customer Service Department are handled efficiently and in line with service level agreements and standards.
  • Action e-mail requests received from internal and external customers.
  • Resolve all cancellations and customer service queries and/or concerns according to relevant SOPs.
  • Address general product information enquiries timeously and accurately.
  • Follow up on customers' outstanding queries only applicable during a retention request.
Requirements
  • A minimum requirement is matric.
  • RE5 & FAIS full qualifications are an advantage.
  • Previous contact Centre experience in a sales or retention environment is essential.
  • Minimum 1-year experience in handling technical queries, retaining customers, and financial background.
  • 3-4 years working experience in a Contact Centre.
  • Certificate in Customer Services will be an advantage.
  • Excellent product and systems knowledge.
  • A passion for retaining customers through excellent customer service delivery, with a professional attitude at all times.
  • Excellent interpersonal skills.
  • The ability to cope with a constantly changing and pressurized environment.
  • The ability to work in an environment where multi-skilling is required.
  • Work accurately with a high level of attention to detail.
  • Advanced MS Office proficiency.
  • Must be self-sufficient, assertive, and influential.
  • Optimistic and caring.


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