Current jobs related to Mukuru Support Consultant - Cape Town, Western Cape - Mukuru

  • Mukuru Sales Agent Support Specialist

    3 weeks ago

    Cape Town, Western Cape, South Africa Mukuru Full time

    About This RoleThis is an exciting opportunity to join our team as a Sales Agent Support Officer. As a key member of our Sales Team, you will play a vital role in providing exceptional support to our field agents, ensuring they receive the highest level of service and meet our service level agreements.As a Sales Agent Support Officer, you will be responsible...

  • Sales Support Associate

    3 weeks ago

    Cape Town, Western Cape, South Africa Mukuru Full time

    Job Summary: We are seeking a highly skilled and motivated Sales Support Associate to join our team at Mukuru. The successful candidate will be responsible for providing exceptional customer service and support to our field agents.Key Responsibilities:Assist field agents with queries and issues via various communication channels.Provide guidance and support...

  • Sales Agent Support Specialist

    4 weeks ago

    Cape Town, Western Cape, South Africa Mukuru Full time

    Job Title: Sales Agent Support OfficerAn exciting opportunity has arisen within our team to join the Sales Agent Support function at Mukuru. As a Sales Agent Support Officer, you will play a vital role in servicing the Agent Support function across the Mukuru Group and report directly to the Agent Support Team Leader.Key Responsibilities:Assist Field Agents...

  • Customer Support Specialist

    4 weeks ago

    Cape Town, Western Cape, South Africa Mukuru Full time

    Customer Support ConsultantMukuru is seeking a highly skilled and customer-focused Customer Support Consultant to join our World Class Customer Support Department. As a key member of our team, you will be responsible for providing exceptional customer service and assistance with money transfer orders and related queries.The ideal candidate will have a strong...

  • Sales Agent Support Officer

    2 weeks ago

    Cape Town, Western Cape, South Africa Mukuru Full time

    Job OverviewThis role is part of the Mukuru team that provides support to their field agents. The successful candidate will be responsible for ensuring that the service provided to these agents meets the expected standards.Key ResponsibilitiesAssisting Field Agents: Respond to queries and provide assistance to field agents via various communication...

  • Cross-Functional Consultant

    2 months ago

    Cape Town, Western Cape, South Africa Mukuru Full time

    About the RoleWe are seeking a highly skilled and experienced Cross-Functional Consultant to join our team at Mukuru. As a key member of our customer support team, you will be responsible for providing exceptional support to customers from the China corridor.Key ResponsibilitiesProvide efficient support to Corridor customers, responding to queries and...

  • Cross-Functional Consultant

    2 months ago

    Cape Town, Western Cape, South Africa Mukuru Full time

    About the RoleWe are seeking a highly skilled and experienced Cross-Functional Consultant to join our team at Mukuru. As a key member of our customer support team, you will be responsible for providing exceptional support to customers from the China corridor.Key ResponsibilitiesProvide efficient support to Corridor customers, responding to queries and...

  • Sales Agent Support Specialist

    2 months ago

    Cape Town, Western Cape, South Africa Mukuru Full time

    Job Title: Sales Agent Support OfficerAn exciting opportunity has arisen within our team for a Sales Agent Support Officer to join our dynamic team at Mukuru. This role is vital in servicing the Agent Support function across the Mukuru Group and reports directly to the Agent Support Team Leader.Key Responsibilities:Provide exceptional customer service to...

  • Sales Agent Support Specialist

    2 days ago

    Cape Town, Western Cape, South Africa Mukuru Full time

    About the RoleAs a Sales Agent Support Specialist at Mukuru, you will play a vital role in ensuring seamless service delivery to our field agents. Reporting directly to the Agent Support Team Leader, you will be responsible for servicing the Agent Support function across the Mukuru Group.Key ResponsibilitiesLog all agent requests via Zendesk or Xcally, with...

  • Customer Support Associate

    2 weeks ago

    Cape Town, Western Cape, South Africa Mukuru Full time

    We are seeking a dedicated Customer Support Consultant to join our World Class Customer Support Department at Mukuru. As a key member of our team, you will be responsible for providing exceptional customer service and assistance with money transfer orders and related queries, promoting and supporting customer loyalty to the Mukuru brand.Your primary duties...

  • Customer Support Liaison

    1 week ago

    Cape Town, Western Cape, South Africa Mukuru Full time

    About the RoleWe are seeking a highly skilled and dedicated Customer Support Consultant to join our World Class Customer Support Department at Mukuru.Key ResponsibilitiesProvide exceptional customer service and assistance with money transfer orders and related queriesPromote and support customer loyalty to the Mukuru brandAct as the first point of contact...

  • Mandarin Speaking Cross-Functional Consultant

    4 weeks ago

    Cape Town, Western Cape, South Africa Mukuru Full time

    Job Title: Mandarin Speaking Cross-Functional ConsultantAn exciting opportunity exists for a Mandarin speaking Cross-Functional Consultant to join our team in a remote/work from home role.The purpose of this role is to provide World Class customer support to customers from the China corridor by assisting with order creation, verifications, number changes as...

  • Mandarin Speaking Operations Support Specialist

    3 days ago

    Cape Town, Western Cape, South Africa Mukuru Full time

    About MukuruMukuru is a leading provider of innovative financial solutions, dedicated to empowering individuals and communities through accessible and secure services.

  • Payment Operations Support Specialist

    1 week ago

    Cape Town, Western Cape, South Africa Mukuru Full time

    Job Description:A new opportunity has become available for a Payment Operations Support Specialist to contribute to Mukuru's Operations team.The primary purpose of this role is to assist with and resolve all Pay-In and Pay-Out Payment related queries and technical issues on all integrations/products that affect remittance transaction completion.The Payment...

  • Number Change Consultant

    2 weeks ago

    Cape Town, Western Cape, South Africa Mukuru Full time

    Key ResponsibilitiesVerify customer documentation and information for accuracy and completeness.Process number change requests and USSD pin reset applications.Check the integrity of customer-provided documents and identify potential fraudulent activity.Update customer contact information, including telephone number changes.Internal and external liaison with...

  • Number Change Specialist

    4 weeks ago

    Cape Town, Western Cape, South Africa Mukuru Full time

    Job DescriptionAn exciting opportunity has arisen for a skilled professional to join Mukuru's World Class Customer Support Department as a Number Change Consultant.The primary responsibility of this role is to ensure the accuracy and completeness of FICA documentation received from new customers, as well as process number change requests.This position...

  • Number Change Specialist

    4 weeks ago

    Cape Town, Western Cape, South Africa Mukuru Full time

    Job Summary: We are seeking a highly skilled Number Change Specialist to join our team at Mukuru. The successful candidate will be responsible for ensuring the accuracy and completeness of FICA documentation received from new customers, as well as processing number change requests.Key Responsibilities:Verify documentation and information supplied by...

  • Cross-Functional Consultant

    2 weeks ago

    Cape Town, Western Cape, South Africa Mukuru Full time

    **Customer Support Specialist - China Corridor Opportunity**We are seeking a skilled Mandarin speaking Customer Support Specialist to join our team in providing exceptional customer support to customers from the China corridor.The successful candidate will be responsible for assisting with order creation, verifications, number changes, and responding to...

  • Insurance Operations Specialist

    2 weeks ago

    Cape Town, Western Cape, South Africa Mukuru Full time

    Insurance Operations Consultant Job DescriptionWe are seeking a highly skilled and motivated Insurance Operations Consultant to join our team at Mukuru. In this role, you will be responsible for selling insurance products, growing the insurance user base, and providing exceptional ongoing customer service and back-office support.Key Responsibilities:Assist...

  • Compliance Operations Specialist

    1 month ago

    Cape Town, Western Cape, South Africa Mukuru Full time

    Job Title: Compliance Operations ConsultantWelcome to the forefront of compliance support, where every action ensures trust and integrity. As a Compliance Operations Consultant, you're the guardian of our standards, entrusted to provide world-class assistance to customers facing compliance issues on their orders.Key Responsibilities:Process email alerts for...

Mukuru Support Consultant

2 months ago

Cape Town, Western Cape, South Africa Mukuru Full time
About the Role

Mukuru is seeking a highly skilled Customer Support Consultant to join our World Class Customer Support Department. As a key member of our team, you will be responsible for providing exceptional customer service and assistance with money transfer orders and related queries.

Key Responsibilities
  • Customer Service: Provide timely and effective support to customers via phone, email, and chat channels.
  • Order Creation: Assist customers in creating orders and resolving any issues related to money transfer.
  • Product Promotion: Promote new and additional products to customers and provide them with relevant information.
  • Team Collaboration: Work closely with the Digital Support Team, Payment Relations, and VAS Teams to ensure seamless customer support.
Requirements
  • Education: Grade 12 or equivalent.
  • Language Skills: Fluency in English and one of the following languages: Shona/Ndebele.
  • Experience: 6 months of customer service experience and contact center experience (desirable).
  • Knowledge: Understanding of money transfer procedures, FICA regulations, and African currencies.
Additional Skills
  • Multitasking: Ability to handle multiple tasks simultaneously.
  • Computer Skills: Proficiency in computer software and systems.
  • Communication Skills: Excellent verbal and written communication skills.
  • Selling Skills: Ability to promote products and services to customers.