Insurance Operations Specialist
2 weeks ago
We are seeking a highly skilled and motivated Insurance Operations Consultant to join our team at Mukuru. In this role, you will be responsible for selling insurance products, growing the insurance user base, and providing exceptional ongoing customer service and back-office support.
Key Responsibilities:
- Assist customers with purchasing insurance policies
- Follow a standardized sales process to ensure compliance with regulatory requirements
- Update applicable systems with sales/customer details
- Explain insurance policy options and payment processes to customers
- Manage professional development and attend required training courses
Requirements:
- Grade 12 or equivalent qualification
- Mukuru call centre training course completion
- Fluency in the local language (Shona) and basic understanding of money transfer procedures
- Previous customer service/sales experience and FAIS required work experience
We value diversity and inclusion and encourage applicants from all backgrounds to apply. If you are a motivated and customer-focused individual with a passion for insurance operations, please submit your application.
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