Payment Operations Support Specialist

2 months ago


Cape Town, Western Cape, South Africa Mukuru Full time
Job Description:

A new opportunity has become available for a Payment Operations Support Specialist to contribute to Mukuru's Operations team.

The primary purpose of this role is to assist with and resolve all Pay-In and Pay-Out Payment related queries and technical issues on all integrations/products that affect remittance transaction completion.

The Payment Operations Specialist reports directly to the Payment Operations Supervisor.

This position is responsible for liaising with Pay-In, Pay-Out partners, and Mukuru departments in resolving any payment-related queries.

  • Resolve Pay-In queries to ensure timely release of the order
  • Resolve Pay-out partner queries
  • Ensure all tickets are actioned (resolved or noted) within the SLA given by Supervisor
  • Ensure due diligence/investigations are completed in accordance with SOP specifications
  • To ensure business continuity at all times
  • Own the communication with customers and stakeholders within the SLA of the business continuity process
  • Manage, control, and assign user access to the pay-out system
  • To uphold the company brand
  • Always provide professional customer service and give information based on the training received
  • Maintain knowledge of all company products
  • To manage own professional and self-development

Should you be appointed in a remote or work-from-home role at Mukuru, it is your responsibility to ensure that you have uninterrupted internet connectivity and a 'work-like' environment at your home location, in order to deliver your best in terms of performance, productivity, and service to our customers.

NB: ALL STAFF APPOINTMENTS WILL BE MADE WITH DUE CONSIDERATION OF THE COMPANY'S DIVERSITY AND INCLUSION PLANS



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