Sales Agent Support Specialist

2 weeks ago

Cape Town, Western Cape, South Africa Mukuru Full time
Job Title: Sales Agent Support Officer

An exciting opportunity has arisen within our team to join the Sales Agent Support function at Mukuru. As a Sales Agent Support Officer, you will play a vital role in servicing the Agent Support function across the Mukuru Group and report directly to the Agent Support Team Leader.

Key Responsibilities:
  • Assist Field Agents who contact the Mukuru call centre, Agent Support Line, WhatsApp channels, Zendesk, Xcally, Snapengage, email, or any other accepted method of communication from the Mukuru or Remitix group of companies.
  • Identify the Sales Consultant and obtain the relevant information.
  • Establish the query and provide assistance in answering.
  • Verify client details when required.
  • Verify registrations when required.
  • Resend OPT (One Time Pin) SMSs when requested.
  • Resolve the Sales Consultant's query where possible or escalate to the Agent Support Team Lead.
Additional Responsibilities:
  • Provide support and guidance to the Sales Consultants/Agents.
  • Provide guidance to the Sales Consultants/Agents when they are not sure of a procedure.
  • Assist with general information.
  • Assist with App Queries and Device Set Up.
  • Assist with Payroll Issues.
  • Keep the Sales Force updated with any new information communicated internally that may be applicable to them.
Requirements:
  • Grade 12 or equivalent (Essential).
  • Degree/diploma (Desirable).
  • Mukuru call centre training course (Essential).
  • Communicating in Mandarin (Essential).
  • 6 months Sales and Support Consultant experience (Essential).
  • Contact centre experience (Desirable).
  • Knowledge of money transfer procedures.
  • Knowledge of FICA regulations.
  • Knowledge of African currencies.
Additional Skills:
  • Multitasking skills.
  • Computer skills.
  • Typing skills.
  • Telephone skills.
  • Verbal communication skills.
  • Selling skills.
  • Time management skills.
  • Organisational & administrative skills.
  • Conflict management skills.
  • Attention to detail.

Mukuru is committed to building a diverse and inclusive team. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.

Please note that all staff appointments will be made with due consideration of the company's diversity and inclusion plans.

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