Hospitality Operations Director
3 weeks ago
Key Responsibilities:
The successful candidate will be responsible for the management of the operational area, ensuring customer satisfaction is achieved. This will involve assisting with queries and guest complaints management, effective management of staff, and creating and maintaining relationships with guests. In the absence of the General Manager, the incumbent will be responsible for the management of the entire establishment.
Requirements:
The ideal candidate will have a minimum of 3 years experience as a Duty Manager and 3 years experience in an Operations Management position in a 4/5 Star Hotel. They should be experienced in all areas of a Hotel and possess a strong personality that can think on their feet. The candidate must be well-spoken and well-presented, with a strong leadership ability and experience in managing employees. A formal hospitality degree/diploma is preferable, and previous experience on Opera and Micros would be an advantage.
Education and Qualifications:
The candidate must have a minimum of a Grade 12 qualification and be computer literate.
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