Desktop Support Specialist

13 hours ago


Cape Town, Western Cape, South Africa IOCO Full time

IT Career Opportunity

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This Internship is designed to equip you with hands-on experience in Desktop Engineering, focusing on troubleshooting, system support, and maintaining cutting-edge technology. You will work alongside seasoned professionals, learning to resolve technical issues and provide top-notch desktop support.

Responsibilities:

  • Provide remote and onsite user support to users across 4 customers on the precinct.
  • General support of end-user computing for hardware, networking, printing, application, OS, and boardrooms equipment.
  • Set up and preparation of hardware for distribution to users.
  • Achieve expected SLA and quality requirements and KPIs to support client contract objectives.
  • Excellent verbal communication to deliver remote or telephonic support.
  • Effective time and call management to support contractual objectives.
  • Effective use of Call Management System and tools to effectively measure delivery of services.
  • Ensure effective resolution of calls within agreed timelines at expected service quality.
  • Timeous escalation to ensure resolution within the agreed timeline.
  • Frequent and appropriate communication with users regarding the resolution progress of incidents and requests.

Requirements:

  • IT Experience in remote End User Support.
  • Microsoft environment.
  • Experience in Network Support.
  • Customer support soft skills.
  • Strong problem-solving.
  • Time management.

What We Offer:

  • An estimated salary of R150,000 per annum.
  • Contract Position (1 year).
  • Location: Cape Town - Onsite.
  • Work environment: Working within a team onsite at the client.
  • Physical Demands: Assist with moving of IT equipment, walking between sites.

About Us

iOCO Infrastructure Services is committed to delivering outstanding client experiences through sustainable, innovative IT infrastructure solutions that tackle business challenges head-on. We partner with clients to help them conquer their business Goliaths while they focus on scaling their empires. Our team is dedicated to providing for our clients while finding joy in the process. At iOCO, we're challengers, disruptors, and innovators, driven by a passion for excellence and a commitment to making a meaningful impact.



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