IT Support Specialist

3 weeks ago


Cape Town, Western Cape, South Africa IOCO Full time

About IOCO

We are a dynamic organization seeking an experienced IT Support Specialist to join our team in Cape Town. The successful candidate will play a critical role in ensuring the smooth operation of our IT systems and providing timely support to end users.

Key Responsibilities:

  • Resolve incidents using task completion and resolution within defined SLA;
  • Fulfill service requests using task completion within SLA;
  • Identify recurring issues and feed into Problem Management;
  • Communicate with business users on any outstanding issues;
  • Complete daily, weekly, and monthly task lists and provide regular updates to the Service Delivery Manager.

Your Expertise:

  • Desktop Support (minimum 1 year+ experience);
  • Experience working within a domain supporting Windows-based thin and fat clients.

Qualifications and Benefits:

  • Matric Maths or a Full N3 Qualification including Maths;
  • Certification or Microsoft Certified Professional Certification;
  • Advantageous: ITIL Foundation, Cisco CCNA;
  • Competitive salary: R250,000 - R350,000 per annum depending on experience;
  • Contract position with opportunities for career growth;
  • Onsite work environment with occasional travel required.


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