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End User Computing Support Expert

2 weeks ago

Durban, KwaZulu-Natal, South Africa eThekwini Municipality Full time

About the Role

This position requires a diploma in Information Technology or equivalent qualification. You must have at least 2 years of experience in installation and support in a networked environment.

Responsibilities

  1. Apply ITSM principles, procedures, and processes with the provisioning of second-line end user support; and analyses, diagnoses, resolves and documents, software/hardware related incidents, requests problems, and changes, ensuring optimum ICT service availability and end user device functionality within the enterprise.
  2. Ensure that all ICT end user devices are properly configured and functioning correctly.