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ICT Support Coordinator

2 weeks ago

Durban, KwaZulu-Natal, South Africa IIE Rosebank College Full time

About IIE Rosebank College

We are part of the ADvTECH Group, Africa's leading private education provider, committed to academic excellence and student success.

As a forward-thinking institution, we seek a motivated individual to co-ordinate and lead our ICT support team, ensuring seamless technical services and training support.

Key Responsibilities:

  • Co-ordinates and schedules daily activities of ICT support staff.
  • Provides technical support services and on-the-job training to team members.
  • Diagnoses and troubleshoots hardware and software issues.
  • Maintains campus software licenses and ensures correct licensing of equipment.
  • Ensures timely application of critical and security updates.

Qualifications and Experience:

  • 3-Year Diploma in Information Technology or equivalent qualification.
  • At least 3 years' experience in ICT Support or Service Desk role.

Competencies:

  • Strong analytical and problem-solving skills.
  • Effective communication and customer service skills.
  • Ability to work in a team environment and manage time effectively.