South Africa Market Growth Strategist

1 day ago

Cape Town, Western Cape, South Africa Recruitment Room Full time
Recruitment Room - Country Lead

We are seeking a seasoned professional to spearhead our strategic and operational growth in South Africa. As a Country Lead, you will be responsible for scaling our operations, meeting revenue targets, and ensuring outstanding service quality across our locations.

This role involves managing end-to-end business functions, from day-to-day operations and financial performance to customer experience and team development. You'll play a pivotal role in establishing us as the go-to choice in South Africa's food delivery and dining market, while contributing to a broader vision of culinary excellence.

Key Responsibilities:
  • Strategic Market Expansion:
    • Develop and implement market entry and growth strategies for Recruitment Room, aligning with company goals and local market needs.
    • Identify and secure high-impact partnerships to drive customer acquisition, enhance brand presence, and achieve revenue targets.
    • Conduct market analysis to continuously adapt business strategies to consumer trends, competitor activities, and regulatory changes in South Africa.
  • Revenue & Performance Management:
    • Own P&L responsibilities for the South African market, with a focus on achieving aggressive revenue and profitability targets.
    • Design and implement data-driven processes to monitor key performance indicators, optimize operational efficiency, and control costs.
    • Collaborate closely with the finance team to forecast revenue, budget expenditures, and ensure sustainable growth across operations.
  • Operational Leadership & Efficiency:
    • Oversee day-to-day operations across multiple locations, ensuring seamless coordination between kitchen, delivery, and support teams.
    • Develop and refine operational processes to enhance service quality, reduce delivery times, and improve overall customer satisfaction.
    • Drive technology adoption and process improvements to create scalable systems, collaborating closely with tech and logistics teams.
  • Team Development and Cross-functional Collaboration:
    • Build, lead, and motivate a high-performing team across various functions, fostering a culture of accountability, growth, and excellence.
    • Oversee recruitment, training, and performance management to cultivate strong leadership and high morale within the team.
    • Work closely with marketing, customer service, and supply chain teams to align operational goals with brand and customer experience objectives.
  • Customer Experience and Quality Assurance:
    • Ensure the highest standards of food quality, safety, and service are maintained consistently across all locations, reinforcing our commitment to excellence.
    • Partner with customer experience teams to gather and act on customer feedback, proactively improving offerings and creating loyal customers.
    • Foster a customer-centric mindset within the team to minimize complaints and maximize positive feedback on food and service quality.

The ideal candidate should have 7+ years of experience in high-growth, customer-focused industries, with a track record of scaling operations and leading large teams. A proven ability to manage P&L, drive revenue growth, and meet strict performance targets is essential.

A strong analytical skillset, combined with excellent leadership and communication abilities, will be crucial in this role. The successful candidate will also possess hands-on experience with process improvement, operational efficiency, and delivering exceptional customer service.

An estimated salary for this position is R1,200,000 - R1,800,000 per annum, depending on experience. If you're a dynamic and results-driven individual looking to take your career to the next level, we encourage you to apply.

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