Claims Relationship Manager

2 weeks ago


Johannesburg, Gauteng, South Africa Santam Full time
Job Title: Claims Relationship Manager

Santam is seeking a skilled Claims Relationship Manager to join our team in the Motor Claims Greater Johannesburg Region.

Key Responsibilities:
  • Monitor and control key performance indicators (KPIs) for Motor Body Repairers (MBRs), including Smart Repairs, Repair vs Replace, Normalise Cost Ratio (NCR), and Average Repair Cost (ARC).
  • Ensure MBRs and Santam systems compliance and maintenance, including Abuntex, Qapter Connect, AudaAudit, RPM, and Parts Procurement Systems.
  • Initiate, lead, and manage Supplier Performance Measurement meetings as per schedule.
  • Monitor and identify trends, agree on action plans, and monitor compliance (improvement and progression).
  • Train, upskill, and coach Motor Body Repairers (all staff).
  • Manage supplier capacity.
  • Create Weekly and Monthly Reports for feedback.
  • Project and change management.
  • Managing catastrophic events.
Requirements:
  • Grade 12 and one of the following: VDQ Professional qualification, Automotive body refinisher, or Automotive Mechanic.
  • Expert Abuntex user with in-depth knowledge of Abuntex products, such as Qapter Connect, Auda Target (NCR), AudaInvoice, and Parts Procurement systems.
  • Good business acumen and understanding of business principles (profit, loss, margin, efficiency).
  • High-level knowledge in relevant repair processes and repair methods. At least 5 years' experience in assessing on a senior level.
  • Management experience (advantageous).
  • Supply Chain Management experience (advantageous).
  • Stakeholder and Vendor Management experience (advantageous).
Skills:
  • Communication skills to effectively communicate with internal and external stakeholders, MBRs, and Assessors.
  • Effective crisis management during workload changes.
  • Working with people.
  • Planning and organising.
  • Coping with pressure and setbacks.
  • High-level negotiation skills.
  • Performance management.
About Us:

Santam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding, and transforming company, rapidly moving into emerging markets in Africa and Asia. Our success is rooted in our passion for our clients, and everything we do is centered on delivering Insurance Good and Proper. We're about people, and we want to recruit the best people possible to join our team.



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