Senior Communications Manager

3 days ago

Johannesburg, Gauteng, South Africa Old Mutual Full time
About the Role

We are seeking a highly skilled and experienced Senior Communications Manager to join our team at Old Mutual. As a key member of our Human Capital department, you will play a critical role in driving our internal communications strategy and ensuring that our employees are informed and engaged.

Key Responsibilities
  • Strategic Delivery:
    • Develop and implement a comprehensive internal communications plan that drives employee engagement and alignment with our business objectives.
    • Design and implement an employment value proposition that showcases our company culture and values.
    • Develop and manage the corporate narrative for Old Mutual, ensuring consistency across all channels and stakeholders.
  • Operational Delivery:
    • Deliver an integrated internal communications plan for Group Human Capital and other key teams, ensuring that all stakeholders are informed and engaged.
    • Develop, implement, and guide a Communication Framework for Group Human Capital and other key stakeholders, ensuring adherence to principles and protocols for Communications.
    • Manage the delivery of effective and efficient OML communications processes, ensuring that all employees are informed and up-to-date.
    • Manage reputational risk in the delivery of internal communications, ensuring that our company reputation is protected.
    • Optimize and drive 'Ways of Work', including digital transformation, operational processes, tools, and systems.
    • Provide expertise in the drafting and delivery of briefing documents or content for executives.
    • Provide expertise in producing content and delivery of internal campaigns, approving corporate narrative as per corporate standards.
    • Partner with senior leaders across the organization to ensure that all internal communications is aligned with business objectives and supports the company culture.
    • Prepare content for executives for strategic internal engagements.
    • Manage the monitoring and measurement of effective internal communications and provide recommendations for improvement based on feedback and data analysis.
    • Manage crisis communications, ensuring all employees are informed and up-to-date.
    • Serve as the company's spokesperson on internal communications matters.
    • Manage people and culture per OML people practices and policies to create an enabling environment that supports high-performing and empowered teams.
    • Contribute to functional data resource planning.
    • Implement the functional resource plan and take corrective action (where required).
    • Manage functions KPIs and implement corrective action.
  • Finance and Governance:
    • Responsible for Finance and Risk management, including the management and clearing of audit findings.
    • Contributes to functional resource planning and integration.
    • Drives and manages accountabilities for certain legislative requirements specifically impacting the way we engage with our customers.
    • Manage Budget.
    Requirements
    • Qualifications:
      • Degree in communications, public relations, journalism, or a related field.
    • Experience:
      • Minimum 8 years' internal communications experience.
      • Experience defining and implementing communications strategies and plans, including driving communications standards and governance across a business.
      • Experience in managing teams.
      • Prior financial services experience is desirable.
    • Competencies:
      • Strategic
      • Leading with Influence
      • Collaboration (Relating)
      • Customer First
      • Execution
      • Innovation (Perspective)
      • Personal Mastery (Learning)
    • Technical Competencies:
      • Business & Market knowledge:
        • Advanced knowledge of the business landscape (Business value chain, key operational areas). Knows how each business area contributes to business success. Sound knowledge of the market conditions within which the business operates and how potential developments could influence the business. Sound knowledge of competitors to the business and how their product/service offering competes with the business offering.
      • Content Development:
        • Develops suitable and engaging content for a range of different target audiences. Understands the needs of the target audience in content development. Develops content to suit the platforms or channels it will be published to. Aligns content to corporate identity and brand guidelines. Displays sound written communications ability.
      • Corporate Communication:
        • Guides in dealing with communication in demanding situations and to different stakeholders. Sound skills in formulating communication strategies and plans to deliver internal and external communication. Shapes and aligns key messages to the needs of stakeholders and the corporate narrative. Develops communication outcomes that build and grow the brand. Develops integrated marketing communications campaigns using both physical and digital tools. Advanced skills in press and media relations.
      • Reputation Management:
        • Skilled in assessing the business reputation in the market and with various stakeholder groups. Sound knowledge of the key reputation drivers and the internal coordination required to drive a good corporate reputation. Sound understanding of corporate reputational risk and how this will impact the business.
      • Risk and Crisis Management:
        • Skilled in implementing the business risk, compliance, and governance policies within a work environment. Sound knowledge of what constitutes ethical behaviour. Knows the crisis management process.
      What We Offer

As a Senior Communications Manager at Old Mutual, you will have the opportunity to work with a talented team of professionals who are passionate about driving business success through effective internal communications. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.

We are an equal opportunities employer and welcome applications from diverse candidates. If you are a motivated and experienced communications professional who is passionate about driving business success, we encourage you to apply for this exciting opportunity.

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