Key Account Manager

2 weeks ago


Port Elizabeth, Eastern Cape, South Africa Hire Resolve Full time
Key Account Manager

Hire Resolve is seeking a highly motivated Key Account Manager to join their team in the Courier Industry in the Eastern Cape region. The ideal candidate will have a passion for sales and a proven track record of achieving revenue targets.

Responsibilities:

  • Maintain and grow client base by building strong relationships and identifying new business opportunities
  • Achieve budget per client through effective sales strategies and negotiation skills
  • Manage client expectations by providing exceptional customer service and addressing any concerns or issues
  • Handle and overcome client objections by understanding their needs and providing tailored solutions
  • Create and update account plans per client to develop a strategy for growth and increasing revenue
  • Manage existing client renewals effectively to ensure continuity and increase wallet share
  • Ability to coordinate and complete RFPs/tenders, re-implement clients, and innovate account strategies
  • Have a deep understanding of client business and how the company can add value
  • Attend all training to ensure up-to-date with relevant sales skills and share best practices with the team
  • Comfortable with presenting to clients and working closely with operations and customer service to ensure client satisfaction
  • Ability to quantify the company's value to clients and continuously sell to existing clients to increase revenue
  • Visit clients regularly to ensure top of mind and negotiate contracts, price increases, and operational challenges
  • Enable and assist debtors in collecting aged monies and monitor service levels to implement action plans as needed

Requirements:

  • Grade 12/Matric certificate
  • Relevant degree/diploma will be an advantage
  • Driver's license is essential
  • Minimum 3 years sales experience in transport/logistics services
  • Exceptional working knowledge of Microsoft Office Suite, Excel, Word, PowerPoint
  • Advanced understanding of PowerPoint and Excel with analytical skills
  • Strong communication skills and capable of working independently with responsibility
  • Attention to detail, analytical, and exceptional work ethic
  • Dogmatic and passionate about retaining and winning new business
  • Strategic thinking ability and strong closing skills
  • Relationship management, leadership, interpersonal, and risk management skills
  • Report writing skills

Contact Hire Resolve for your next career move.


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