Key Account Manager
2 weeks ago
Hire Resolve is seeking a highly motivated Key Account Manager to join their team in the Courier Industry in the Eastern Cape region. The ideal candidate will have a passion for sales and a proven track record of achieving revenue targets.
Responsibilities:
- Maintain and grow client base by building strong relationships and identifying new business opportunities
- Achieve budget per client through effective sales strategies and negotiation skills
- Manage client expectations by providing exceptional customer service and addressing any concerns or issues
- Handle and overcome client objections by understanding their needs and providing tailored solutions
- Create and update account plans per client to develop a strategy for growth and increasing revenue
- Manage existing client renewals effectively to ensure continuity and increase wallet share
- Ability to coordinate and complete RFPs/tenders, re-implement clients, and innovate account strategies
- Have a deep understanding of client business and how the company can add value
- Attend all training to ensure up-to-date with relevant sales skills and share best practices with the team
- Comfortable with presenting to clients and working closely with operations and customer service to ensure client satisfaction
- Ability to quantify the company's value to clients and continuously sell to existing clients to increase revenue
- Visit clients regularly to ensure top of mind and negotiate contracts, price increases, and operational challenges
- Enable and assist debtors in collecting aged monies and monitor service levels to implement action plans as needed
Requirements:
- Grade 12/Matric certificate
- Relevant degree/diploma will be an advantage
- Driver's license is essential
- Minimum 3 years sales experience in transport/logistics services
- Exceptional working knowledge of Microsoft Office Suite, Excel, Word, PowerPoint
- Advanced understanding of PowerPoint and Excel with analytical skills
- Strong communication skills and capable of working independently with responsibility
- Attention to detail, analytical, and exceptional work ethic
- Dogmatic and passionate about retaining and winning new business
- Strategic thinking ability and strong closing skills
- Relationship management, leadership, interpersonal, and risk management skills
- Report writing skills
Contact Hire Resolve for your next career move.
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