Senior Data Centre Operations Engineer

2 weeks ago

Johannesburg, Gauteng, South Africa Mimecast Full time
Job title : Senior Data Centre Operations EngineerJob Location : Gauteng, JohannesburgDeadline : March 18, 2025Quick Recommended Links
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We're your dream Engineering Team

  • Mimecast's Global Technical Operations department is responsible for maintaining 16 data center colocations across seven countries. We seek a self-motivated, strong team player who thrives in a fast-paced, agile, and evolving environment. The ideal candidate will have extensive experience managing and executing large-scale data centre projects, such as site-wide migrations. Knowledge of next-generation data centre technologies, including liquid and immersion cooling, is highly desirable.
  • Mimecast are primarily looking for candidates which have previous work history of managing and executing large scale data centre projects, such as site-wide migrations of equipment. Ideally the candidate will also have knowledge and experience of next generation data centre technologies such as liquid and immersion cooling.

What you'll do

  • Assist with power and rack design planning for our global data centre infrastructure.
  • Manage large-scale projects through effective communication with staff and third-party resources.
  • Attend regular meetings to provide project updates to stakeholders.
  • Develop global standards and promote best practices in data centre operations.
  • Introduce process improvements and best practices in data centre operations.
  • Develop specifications for tools to facilitate administration across multiple data centres, including automation and process streamlining.
  • Document standards and processes within the data centre, creating comprehensive documentation for projects and work.
  • Define workflow and communication systems for data centre activities.
  • Facilitate racking and decommissioning of servers and network equipment worldwide.
  • Track server and network assets through their deployment lifecycle, ensuring accurate reporting and auditing.
  • Provide cross-functional communication with other technical operations groups.
  • Collaborate with the Mimecast Network Operations team to complete infrastructure-related projects within data centres.
  • Maintain Mimecast data centre environments based on vendor maintenance communications.
  • Perform and maintain frequent drive destruction activities in line with compliance requirements.
  • Manage the entire lifecycle of servers, storage, and network equipment within the facility, including receiving, racking, and recycling.
  • Handle incoming and outgoing shipments globally.
  • Work closely with third-party data centre remote hands engineers worldwide.
  • Occasionally work weekends during emergency situations.
  • Manage RMAs with multiple vendors.
  • Assist with tracking data centre issues and maintaining Mimecast servers in production.
  • Provide weekly task progression reports.

What you'll bring

  • Basic knowledge of Linux and Windows operating systems.
  • Proficiency in Microsoft Outlook, Word, and Excel.
  • Expertise in server hardware and troubleshooting.
  • Strong understanding of critical data centre infrastructure.
  • Willingness to travel to various data centres worldwide.
  • Excellent verbal and written communication skills.
  • Ability to prioritize tasks in a complex, fast-paced environment.
  • Capability to work in noisy environments such as data centres.
  • Participation in an on-call rotation for data centre incidents.
  • Experience in a data centre environment.
  • Knowledge of data centre best practices.
  • Experience in a multi-vendor data centre environment.
  • Understanding of out-of-band server communication methods.
  • Experience in data centre hardware deployments and scaling infrastructure.
  • Basic knowledge of Atlassian JIRA/Confluence and Microsoft SharePoint.
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