French Speaking Customer Service and Sales Representative
2 days ago
Our client is a leading provider of inbound multichannel customer support services across various industries. They operate from strategically located centres in Fiji, South Africa, and Peru, and also have a work-from-home team in Namibia. As an international, award-winning, multilingual contact centre, they prioritize their staff and the relationships they build with clients.
Job Type: Full time/Permanent
Location: Western Cape, South Africa
Workplace: Fully Remote
Training: Training must be conducted in office for the first 15 weeks (Waterfront)
Working hours: 40 hours per week at 8-9 hours shifts per day - Rotational shifts Mondays – Sundays includes & public holidays as operationally required. Working hours will be sent 2 weeks in advance.
Responsibilities- Work for a prestigious airline brand on various work streams
- Assistance to passengers with pre & post flight departure travel-related queries in customer relations department in French & English languages
- Work on airline reservations systems & handling voice calls in English & French may include some written correspondence.
- Daily interactions with international passengers with queries and compliments
- Required to meet specific key performance indicators and meet expected client service levels.
- Demanding and time-sensitive call center environment
- Native level fluency in French language: Verbal & Written
- Located in South Africa
- Permanent residence permit/ South African ID holders only
- Flexibility to work shifts
- Fibre internet connection or fixed stable ADSL line required at own cost. Must be fixed line internet. No Wireless connections accepted.
- UPS Solution required during load shedding (Inverters available for purchase via our client or own solution accepted).
- Fully paid product and systems training provided.
- Training: 4 weeks (Fully Paid).
- Probation period: 4 months
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