Chief Retail Operations Manager

4 days ago


Cape Town, Western Cape, South Africa Lindt and Sprungli Full time
Role Overview

Lindt and Sprungli is seeking a Chief Retail Operations Manager to lead the daily operations of our retail boutique in Western Cape.

Job Responsibilities

The successful candidate will be responsible for:

  • Managing the daily operations of the boutique, including staff management, inventory control, and customer service
  • Upholding high standards of customer service by modeling behavior and establishing guidelines
  • Monitoring sales performance on a daily basis to maximize profitability without compromising customer service
  • Timely ordering of merchandise and supplies to maintain optimal inventory levels and prevent losses
  • Daily reconciliations of cash with sales receipts, paperwork, and accounting tasks
  • Developing and growing corporate sales business and strategy
  • Maintaining high standards of cleanliness and food/product safety
  • Opening and closing the boutique according to shift plans
  • Conducting monthly reports as required by Head Office
Marketing Initiatives

The Chief Retail Operations Manager will also be responsible for:

  • Sourcing local marketing opportunities and supporting corporate marketing initiatives
  • Implementing local marketing initiatives driven by the Marketing department
  • Ensuring compliance with price changes and corporate merchandising initiatives
  • Maintaining store merchandising presentation to company standards
Requirements and Qualifications

To be successful in this role, you will need:

  • 2-4 years of retail management experience
  • Tertiary education preferred
  • Strong verbal and written communication skills
  • Familiarity with social media channels
  • Strong time management habits
  • A self-starter with the ability to work independently and as part of a team
  • Excellent attention to detail, organizational, and multi-tasking skills
  • Computer literacy in Microsoft, Excel, and Outlook
  • Experience in merchandising and presenting premium products, along with highly developed customer service and selling skills
  • Sales-oriented, able to develop and build business
  • A talent for sales and selling
  • A passion for chocolate
  • Friendly
  • Outgoing
  • Proactive
Salary Range

Ranging from R400,000 - R600,000 per annum depending on experience.



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