Service and Support Professional Midrand

7 days ago


Midrand, Gauteng, South Africa The Employment Channel Full time
Job Summary

We are seeking a highly motivated and experienced Customer Service Representative to join our team in Midrand. The successful candidate will be responsible for providing exceptional service and support to our internal and external customers, while also being able to communicate effectively with colleagues and management.

In this role, you will be responsible for creating and managing bookings, invoicing and crediting customers, and producing reports as required. You will also be expected to assist with Loaner Applications used for booking cases by customers.

This role requires a high level of financial acumen, with the ability to provide special pricing in certain circumstances. You will also have a good working knowledge of Microsoft Office, including Excel, Word, and Email.

Key Responsibilities
  1. Provide exceptional customer service and support to internal and external customers.
  2. Create, manage, and release Theatre Care rental kit bookings using My Mediset software.
  3. Assist with Loaner Applications used for booking cases by customers.
  4. Invoice and credit customers as required.
  5. Produce customer feedback reports as required.
  6. Engage and interact with colleagues in a diverse team-based environment.
Requirements

To be successful in this role, you will need:

  • A minimum of a matric certificate.
  • Tertiary qualification (related discipline) would be an advantage.
  • Previous experience in the medical devices industry would be an advantage.
  • Proven experience in a customer service or call center environment.
  • Proficient in ERP systems like SAP.


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