Technical Support Specialist

3 days ago


Johannesburg, Gauteng, South Africa Communicate Recruitment Full time
Job Summary

We are seeking a skilled Technical Support Specialist to join our team at Communicate Recruitment. As a Technical Support Specialist, you will provide first-level technical support to clients, assess issues, and escalate when needed.

About the Role

In this role, you will deliver technical troubleshooting and corrective actions via remote access or phone. You will also perform software installations and upgrades remotely, utilize augmented reality (AR) technology when applicable, and create service reports and log service tasks in the ticketing system.

Key Responsibilities:
  • Deliver first-level technical support to clients
  • Assess issues and escalate to second-level support when needed
  • Conduct technical troubleshooting and corrective actions via remote access or phone
  • Perform software installations and upgrades remotely
  • Utilize augmented reality (AR) technology when applicable
  • Create service reports and log service tasks in the ticketing system
Requirements

To be successful in this role, you will need strong hands-on experience in repairing and installing PC-based devices or processor-controlled equipment, such as weigh-price labelling systems, inspection systems, and industrial scales.

You will also require a solid understanding of operating systems and network technology, as well as knowledge of electronics and basic mechanical principles. Ability to read wiring diagrams, schematics, and spare part breakdowns is essential.

Familiarity with TCP/IP connections and various system bus protocols is also required. Strong analytical skills for troubleshooting and diagnostics are necessary, as well as the ability to work well under pressure and demonstrate strong organizational skills.

Minimum Requirements

An associate degree or equivalent training as a communications Technician or IT Specialist in Electronics/Electrical Engineering is required. Experience as a Technical Customer Service Agent is also preferred.

Only South African Residents or individuals with a relevant South African work permit will be considered.

Estimated Salary

R 150,000 - R 200,000 per annum, depending on experience and qualifications.



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