Customer Service Representative

2 weeks ago


Kempton Park, Gauteng, South Africa Jobs 4 All Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative in the Automotive Industry.

As a key member of our team, you will play a crucial role in ensuring a positive experience for our customers. Your primary responsibility will be to handle inquiries, resolve issues, and provide information about our automotive products and services.

Key Responsibilities
  • Customer Interaction: Handle incoming calls, emails, and chat inquiries from customers regarding automotive products, services, and general information.
  • Issue Resolution: Address and resolve customer complaints and issues promptly and professionally. Escalate complex issues to the appropriate department or management as needed.
  • Product Knowledge: Maintain a thorough understanding of our automotive products, services, and promotions to provide accurate information and recommendations to customers.
  • Order Processing: Assist with the processing of orders, including checking product availability, confirming details, and tracking shipments.
  • Customer Records: Update and maintain customer records in our database, ensuring accuracy and confidentiality.
  • Feedback Collection: Gather customer feedback and suggestions to help improve our products and services.
  • Team Collaboration: Work closely with other departments, including sales, service, and parts, to address customer needs and ensure a seamless experience.
  • Compliance: Adhere to company policies, procedures, and industry regulations in all customer interactions.
Requirements
  • Experience: Previous experience in a customer service role, preferably in the automotive industry, is a must.
  • Communication Skills: Excellent verbal and written communication skills with the ability to convey information clearly and professionally.
  • Problem-Solving: Strong problem-solving skills with the ability to handle challenging situations with a positive attitude.
  • Technical Aptitude: Familiarity with automotive terminology and products is a plus. Ability to quickly learn and adapt to new systems and technologies.
  • Organizational Skills: Strong organizational skills with attention to detail and the ability to manage multiple tasks efficiently.
  • Customer Focus: Demonstrated commitment to providing exceptional customer service and building rapport with customers.
  • Education: High school diploma or equivalent required. Additional certifications or training in customer service or automotive fields is a plus.
Working Conditions

The role is office-based, and you will be working in a dynamic and fast-paced environment.

Benefits
  • Competitive salary
  • Medical Aid
  • Pension fund


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